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Effective Formal Work Groups for Organizational Success

Learn the importance of formal work groups in organizing tasks and how managers can influence group cohesion, conformity, and teamwork for success.

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Effective Formal Work Groups for Organizational Success

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  6. In this section: Formal work groups play an important part in helping an organization meet its goals. This section discusses: • The Importance of Formal Work Groups • Groups and Leaders

  7. What You’ll Learn • The importance of formal work groups. • How managers can influence group cohesiveness and conformity. • Methods of encouraging teamwork in formal groups. • The characteristics of successful group leaders.

  8. Why It’s Important Formal work groups are an important way of organizing work, and managers must help them succeed.

  9. Key Terms • linking-pin concept • team building • idiosyncrasy credit • quality circle

  10. The Importance of Formal Work Groups Managing work groups is one of management’s most important tasks. • Influencing Work Groups • Building Effective Work Groups • Quality Circles

  11. Building Effective Work Groups To build an effective work group, managers must: • create a group • build trust within that group • influence group cohesiveness and conformity

  12. Linking-Pin Concept The linking-pin concept is one way of describing management’s role in work groups.

  13. Influencing Group Cohesiveness and Conformity Managers can influence group cohesiveness by: • keeping groups small • selecting group members carefully • finding a good personality fit between new and old employees • developing an office layout that improves communication • cont.

  14. Influencing Group Cohesiveness and Conformity cont. • creating clear goals • inspiring group competition • rewarding groups rather than individuals • isolating groups from each other

  15. Fig 2-1 • Quality Circles • a type of formal work group • employees from a single work unit share ideas on how to improve quality • involves employees in decision making • is almost always voluntary • encourages communication and trust among members and managers • provides training as well as a sense of control to workers • solves problems

  16. Groups and Leaders • 1. The leader of an informal group is chosen because that person is most capable of satisfying the group’s needs. The group gives the leader his or her authority, and the group can take it away. • 2. The leader of a formal work group is assigned by upper management. He or she must gain acceptance from the group. • 3. Rather than directing group members, the leader of a formal work group encourages team spirit and participation.

  17. Fact and Idea Review • 1. Why are work groups important? • 2. What two things attract employees to formal work groups? • 3. Why is trust essential in a group? • 4. Describe two methods managers can use to encourage group participation.

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