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Commercial Applications Services

Commercial Applications Services. 867 Processing Issues Outages/Service Availability (05/24/06 – 07/27/06) Planned Outages Unplanned Outages Service Availability. 867 Processing Issues. 867 Processing Issues.

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Commercial Applications Services

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  1. Commercial Applications Services 867 Processing Issues Outages/Service Availability (05/24/06 – 07/27/06) • Planned Outages • Unplanned Outages • Service Availability

  2. 867 Processing Issues

  3. 867 Processing Issues Issue No. 1: Slowdown pulling 867’s from TCH interface table (Began Friday 07/17 6:30PM)

  4. 867 Processing Issues Issue No. 2: EAI Component unable to update Siebel resulting from db clean-up efforts (Issue No. 1)

  5. Outages/Service Availability Planned Outage Summary • Retail Systems: Saturday, 07/08 • Siebel SIR 10698 implemented to address duplicates created in Siebel • 12:00PM – 6:30PM • Siebel SIR 10698 rolled back Saturday, 07/12 • Created internal Siebel errors and rejected some 814_16s • No outage / Transparent

  6. Outages/Service Availability Unplanned Outage Summary • PaperFree: Sunday, 05/28 • Processing issues identified by Operations personnel • The PaperFree processor servers were unable to start up the two services used in processing data on the file server • DNS related issues • 9:50PM – 12:42AM (172 minutes) • Siebel/TCH: Friday, 07/07 • Siebel Database Performance issue/degradation identified by Operations personnel • Performance brought processing to a halt • Statistics on database were run at an inopportune time • 9:30PM to 10:30PM (60 minutes) • NAESB: Tuesday, 07/11 • Processing issues identified by Operations personnel • Several directories missing from the server • Services were restored following recovery of data • 9:15PM to 12:05AM (170 minutes) • NAESB: Friday, 07/21 • Processing issues identified by Operations personnel • Service account locked out • Root cause underway • 4:50PM to 6:04PM (74 minutes)

  7. Outages/Service Availability Service Availability

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