Enterprise IT Consumerization Survey June 2011

1. Enterprise IT Consumerization Survey June 2011 1 Classification 10/9/2014

2. Objectives and Methodology • Objectives: • To obtain a better/deeper understanding of IT Consumerization collaboration/social media in the workplace. • Methodology: • An online survey was conducted in the US, Germany, and Japan among IT personnel responsible for endpoint operational management (desktop, laptop, smartphone, tablet, etc.) and/or messaging and collaboration operations (email, IM, sharepoint, etc.). • Respondents needed to be part of an organization with at least 500 employees worldwide . • A total of 600 surveys were collected. Country breakdown as follows: • United States: 200 • Germany: 200 • Japan: 200 2 Classification 10/9/2014

3. Employee Use of Personal Devices • A majority of companies in the US and Germany allowed their employees to use personal devices for work-related activities. • Significantly more companies in the US allowed their employees to use their personal devices for work-related activities than companies in both Germany and Japan. Question: Does your company allow employees to use their personal device(s) such as laptops, netbooks, smartphones, and tablets for work-related activities? 3 3 Classification 10/9/2014

4. Corporate Applications/Databases Accessible from Personal Devices • The most common corporate applications/databases employees are allowed to access with their personal devices are email, calendars, contacts and intranet web. • US employees were given access to more applications or databases than employees in Japan. Question: What corporate applications or databases can employees access from their personal devices? Please select all that apply. 4 Classification 10/9/2014

5. Reasons Companies Allow Employees to Use Personal Devices for Work-Related Activities • Of companies that allow their employees to use their personal device(s) for work-related activities, most indicated they do so for productivity enablement. • Another top reason is business IT capital cost savings, particularly in the US. Question: Why does your company allow employees to use their personal devices(s) for work-related activities? Please select all that apply. 5 Classification 10/9/2014

6. Mobile Devices Connected to Corporate Network—Median Distribution • In the US and Germany, the distribution of devices connected to the corporate network was similar, with a majority of the devices being laptops/netbooks, followed by smartphones and tablet computers. • In Japan, laptops/netbooks composed 100% of the mobile devices connected to the corporate network. Question: About how many mobile devices (whether company-owned or employee-owned, whether they are used in the office or remotely) are connected to your corporate network? 6 Classification 10/9/2014

7. Concerns with Employee Personal Devices in the Workplace • Most companies in the US, Germany, and Japan indicated concern with security issues and data loss/theft regarding allowing employees to bring their personal devices in the workplace. • Compliance and legal implications was a greater concern in the US and Japan than in Germany. Question: What are your company's concerns, if any, regarding allowing employees to bring their personal devices in the workplace? Please select all that apply. 7 Classification 10/9/2014

8. Corporate Network/Data Protection from Mobile Devices—US • Nearly all companies in the US indicated they currently have measures in place to protect corporate networks and data from company-owned mobile devices as well as personal devices; most often through installed security software. Question: How do you protect corporate networks and data from the personal devices employees bring to the workplace? Question: How do you protect corporate networks and data from the company-owned mobile devices? 8 Classification 10/9/2014

9. Corporate Network/Data Protection from Mobile Devices—Germany • Nearly all companies in Germany indicated they currently have measures in place to protect corporate networks and data from company-owned mobile devices as well as personal devices; most often through security software and ability to lock down mobile devices. Question: How do you protect corporate networks and data from the personal devices employees bring to the workplace? Question: How do you protect corporate networks and data from the company-owned mobile devices? 9 Classification 10/9/2014

10. Corporate Network/Data Protection from Mobile Devices—Japan • Similar to the US and Germany, most companies in Japan indicated they currently have measures in place to protect corporate networks and data from company-owned mobile devices as well as personal devices; most often through installed security software. Question: How do you protect corporate networks and data from the personal devices employees bring to the workplace? Question: How do you protect corporate networks and data from the company-owned mobile devices? 10 Classification 10/9/2014

11. Viewpoints on Use of Mobile Devices—US • US respondents agreed that they trust company-owned mobile devices more than personal devices employees bring to the workplace and that devices are vulnerable as long as any corporate data is stored on the mobile device. We trust company-owned devices more than personal devices employees bring to the workplace. Devices are vulnerable as long as any corporate data is stored on the mobile device. Employees should be required to install and use security software as a condition to accessing corporate applications and data. We will manage company-owned devices and personal devices employees bring to the workplace the same way. The use of mobile security AND mobile device management is most effective means of managing and securing devices brought to work by employees. The use of VDI for computers/smartphones/tablets and other mobile devices brought to work by employees is the most effective security measure. With allowing employees to bring their own computers to work, company will realize ROI by not having to invest in laptops & other mobile devices. Employees are bringing their own computers/smartphones/tablets, etc. to work and IT needs to enable/empower employees using their devices. If we had to choose one of the two following solutions, we'd prefer mobile device management over anti-virus/anti-malware. There are lost smartphones and an ever growing amount of our company's intellectual property on these smartphones. The growth of employees using their personal devices for work related activities was rapid and unplanned. We see the shift of IT role from a commander/controller to an advisor in support of employees bringing their own devices to work. Question: Please tell us how much you agree or disagree with the following statements. 11 Classification 10/9/2014

12. Viewpoints on Use of Mobile Devices—Germany • Similar to the US, most respondents in Germany agreed that they trust company-owned mobile devices more than personal devices employees bring to the workplace. We trust company-owned devices more than personal devices employees bring to the workplace. Employees should be required to install and use security software as a condition to accessing corporate applications and data. Devices are vulnerable as long as any corporate data is stored on the mobile device. The use of mobile security AND mobile device management is most effective means of managing and securing devices brought to work by employees. We see the shift of IT role from a commander/controller to an advisor in support of employees bringing their own devices to work. There are lost smartphones and an ever growing amount of our company's intellectual property on these smartphones. Employees are bringing their own computers/smartphones/tablets, etc. to work and IT needs to enable/empower employees using their devices. If we had to choose one of the two following solutions, we'd prefer mobile device management over anti-virus/anti-malware. The use of VDI for computers/smartphones/tablets and other mobile devices brought to work by employees is the most effective security measure. We will manage company-owned devices and personal devices employees bring to the workplace the same way. With allowing employees to bring their own computers to work, company will realize ROI by not having to invest in laptops & other mobile devices. The growth of employees using their personal devices for work related activities was rapid and unplanned. Question: Please tell us how much you agree or disagree with the following statements. 12 Classification 10/9/2014

13. Viewpoints on Use of Mobile Devices—Japan • In Japan, most respondents trusted company-owned mobile devices more than personal devices employees bring to the workplace and felt that devices are vulnerable as long as any corporate data is stored on the mobile device. We trust company-owned devices more than personal devices employees bring to the workplace. Devices are vulnerable as long as any corporate data is stored on the mobile device. There are lost smartphones and an ever growing amount of our company's intellectual property on these smartphones. Employees should be required to install and use security software as a condition to accessing corporate applications and data. The use of mobile security AND mobile device management is most effective means of managing and securing devices brought to work by employees. If we had to choose one of the two following solutions, we'd prefer mobile device management over anti-virus/anti-malware. We will manage company-owned devices and personal devices employees bring to the workplace the same way. The use of VDI for computers/smartphones/tablets and other mobile devices brought to work by employees is the most effective security measure. With allowing employees to bring their own computers to work, company will realize ROI by not having to invest in laptops & other mobile devices. Employees are bringing their own computers/smartphones/tablets, etc. to work and IT needs to enable/empower employees using their devices. The growth of employees using their personal devices for work related activities was rapid and unplanned. We see the shift of IT role from a commander/controller to an advisor in support of employees bringing their own devices to work. Question: Please tell us how much you agree or disagree with the following statements. 13 Classification 10/9/2014

14. Currently Supported Internal Collaboration/ Social Networking Initiatives • The majority of respondents in the US and Germany, and two thirds in Japan reported their company currently supported certain internal collaboration or social networking initiatives. • Overall, the US supported more initiatives than Japan with instant messaging being the most frequent US-supported initiative. Question: What internal collaboration or social networking initiatives within your organization are you currently supporting? Please select all that apply. 14 Classification 10/9/2014

15. Policies Regarding Usage of Collaboration and Social Networking Tools • For each country surveyed, companies were more likely to have policies regarding internal collaboration or social networking tools than external tools. • Companies in the US were significantly more likely to have policies in place (for either internal or external tools) than in Germany or Japan. US Germany Japan Question: Does your company currently have policies regarding usage of collaboration and social networking tools? 15 15 Classification 10/9/2014