140 likes | 251 Views
1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT 3) What Paul said & Masterclass VT 4) What Neil said & Main Ingredient VT 5) Our 3 aspirational goals to becoming World Class Restaurants. Memory Makers VT. Dallas discovery vt. MASTERCLASS VT.
E N D
1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT 3) What Paul said & Masterclass VT 4) What Neil said & Main Ingredient VT 5) Our 3 aspirational goals to becoming World Class Restaurants....
WHAT NEXT? key focuses
SERVING UP GREAT MEMORIES • No chipped paint +& all horses jump • 3) YoU Are the main ingredient
1) Serving up Great Memories: • Stories Box (Tool for TM to share stories) • Story Board /Calendar (area to display TM stories) • Share our great stories at greatmemories@whitbread.com • Zero complaints – our vision • Net Rec – Tool to recognise TM and get guest feedback • Reward Card – massive part to drive guest loyalty • New Tablet – bookings management tool ensuring we say yes to every guest that enters our business.
2) No Chipped Paint & all the Horses Jump • Team members understand what part they play...change in behaviours and working practises • Marigold Checklists & monthly self audits • Quarterly ROM follow up audits • Net Rec – a way to measure what your guests think
3) You’re the Main Ingredient • My Rewards • Heroes • Development Kitchen & rationales... • The Avenue and WHR Tube • Whitbread Academy on line ...exiting way to train our team • Your Say ‘are we listening’? ...use team member chat forms already in circulation..
Good luck, reflect & lets make great memories....run vt (memory makers again)