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Interim Report Enforcement & Debt Management 29th September 2000 presented by Dave O’Brien

Interim Report Enforcement & Debt Management 29th September 2000 presented by Dave O’Brien. Key Challenges. Why do we provide the service? Should we continue to provide the service? How else could the service be delivered? Do services have the right priorities?

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Interim Report Enforcement & Debt Management 29th September 2000 presented by Dave O’Brien

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  1. Interim Report Enforcement & Debt Management 29th September 2000 presented by Dave O’Brien

  2. Key Challenges • Why do we provide the service? • Should we continue to provide the service? • How else could the service be delivered? • Do services have the right priorities? • What is the future for the service?

  3. Challenges That Have Emerged • Use of generic multi-purpose staff carrying out a range of duties • Joint working with other authorities and organisations • Provision of a 24 hour enforcement service

  4. Challenges That Have Emerged • Generation of income • Is prosecution an effective deterrent and is it cost effective? • Sharing information

  5. Consultation Key Issues • Service priorities need to be aligned to stakeholder needs • Services need to become more business aware and customer focussed • City Council needs to give more leadership • General public needs to be made more aware of the services provided

  6. Consultation Key Issues • Need to work in a more inclusive way with stakeholders • Consultation needs to be ongoing • Changes have to be made as a result of consultation

  7. Compare- Key Issues • Greater co-operation and trust is required locally for benchmarking • Better performance indicators need to be adopted • Examples of best practice need to be identified and copied • Central charges distort the cost effectiveness of the service

  8. Compete-KeyIssues • City council appears to give better value • Costs can be reduced in some areas • Some services need to be restructured • City council could provide services for neighbouring authorities

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