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LSSI–proofing Your Library

LSSI–proofing Your Library. Connie Bennett OLA Annual Conference April 2011.

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LSSI–proofing Your Library

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  1. LSSI–proofing Your Library Connie Bennett OLA Annual Conference April 2011

  2. “A lot of libraries are atrocious. Their policies are all about job security. That’s why the profession is nervous about us. You can go to a library for 35 years and never have to do anything and then have your retirement. We’re not running our company that way. You come to us, you’re going to have to work.” -Frank A. Pezzanite, LSSI’s chief executive, quoted in the New York Times.

  3. LSSI’s promise – Aren’t these things we all want? • LSSI decision tool

  4. What’s so special aboutthe public library? Pezzanite: “There’s this American flag, apple pie thing about libraries. Somehow they have been put in the category of a sacred organization.”

  5. Why Libraries? Simon Sinek’sStart With Why. WHY HOW WHAT

  6. Libraries believe…? • Connect people with information? • Reading places? • Transformational? • Creating a literate community? • or?

  7. Perception of libraries ina competitive environment NPR story from Monday (NPR link) “…libraries and publishers are still trying to deal with [e-books] as if they are just like print books. In other words, they're trying to do business the way they have always done business.” In the current climate, libraries worry they'll become obsolete.

  8. Next Step - How Libraries? What are we missing in managing libraries? • Outcome focused • Systems approach • Research and data driven

  9. Helpful Tools • Pat Wagner – “Dig the Well Before You’re Thirsty” • Diane Mayo & Jeanne Goodrich - Staffing for Results • City of Eugene’s Triple Bottom Line Tool – for deeper understanding of how policy & program choices will affect the social equity, environmental health and economic prosperity of the community

  10. The “Lean” Approach “Getting Ahead of Outsourcing” John Huber, American Libraries, Jan/Feb 2011, p. 18-9. • To survive, libraries must change. • Libraries are service delivery systems • Eliminating waste in the system leads to better service and lower costs

  11. Lean = Toyota Production System The Lean concept: • Create a customer centered system, rather than a provider centered system. • Waste is any task of item that does not add value from the perspective of the customer. • Reduce the distance between you and your customer by eliminating all waste in your service delivery system.

  12. Lean (VMPS) Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience, by Charles Kenney • Get out of your office and understand how your shop floor really works. (Gemba) • Ask why five times or more. “Don’t stop until you get to the root cause.”

  13. Lean (TMS) Transforming Health Care, cont. • Create a sense of urgency in everyone. (“We change or we die.”) • Maintain a broad horizontal orientation that sees flows across departments and other boundaries, not just a narrow myopic orientation. (Team vs. autonomy)

  14. Lean (TMS) Transforming Health Care, cont. 5. “Never forget that the enemy is waste – not Finance, not the [librarians], not IT, not HR, not fill-in-the-blank – waste.” If it’s not of value to the customer, it’s a drag on the system.

  15. The Labor Challenge LSSI has pledged to save $1 million a year in Santa Clarita, mainly by cutting overhead and replacing unionized employees. “Labor unions and/or staff must have ownership of the process to eliminate waste. As waste is eliminated, unions and staff must be flexible and adaptive to changing job descriptions and responsibilities.” - John Huber

  16. Managing Change • The Influencer: The Power to Change Anything, Kerry Patterson et al. • Change Anything (coming this Spring)

  17. Libraries & Community • What LSSI promises – isn’t this what we all want? (LSSI on communities) • Is this just good marketing? • Is a privatized library better than no library at all?

  18. In conclusion… • Ultimately, for me, it’s a question of profit and of whether the library profession can meet the challenge • As company CEO Frank Pezzanite has said, “I get the impression from time to time that we’re considered to be the Darth Vader of the industry.”

  19. MAY THE FORCEBE WITH YOU!

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