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AEGI

AEGI. Training Day 28-05-08. Leadership Training for Managers ISO-404-PD-EV-0730-T3.0. Afternoon Agenda. Leading and Managing Ourselves Planning Process Defining our Performance Strengthening Relations Attitude. Leadership.

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AEGI

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  1. AEGI Training Day 28-05-08 Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

  2. Afternoon Agenda • Leading and Managing Ourselves • Planning Process • Defining our Performance • Strengthening Relations • Attitude

  3. Leadership Leadership is creating environments that influence others to achieve group goals People support a world they help create

  4. Management Management is the creation and implementation of the process and the monitoring of results. People support a process that helps them succeed

  5. Values I Have I Am I Do 1.10

  6. Today’s business reality…. get more done better, faster and with less

  7. Today’s Business Reality Time Cost Quality

  8. Tyranny of the Urgent Urgent Not Urgent II I Important III IV Not Important

  9. Tyranny of the Urgent Urgent Not Urgent II I Planning Clarifying Values Relationships Vision Process- Improvement Crisis Deadlines Meetings Repairs Important III IV Phone calls Interruptions Mail Reports Drop-ins Trivia “Escapes” Junk Mail Busy Work Not Important

  10. Time Tools • Time log • Block time • Self • Staff • Planned Activities • Priority list • Use Pareto Principle

  11. Pareto’s Principle 80/20 Rule

  12. Personal Vision Point in Time Powerful Positive Present Tense MAGNETIC

  13. AEGI Training Day Planning Process Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

  14. Planning Process • Describe a vision in clear, specific, compelling terms • Identify the steps necessary to transform vision into action • Implement a plan with clearly defined communication goals

  15. Tyranny of the Urgent Urgent Not Urgent II I Clarifying Values Relationships Vision Process- Improvement Crisis Deadlines Meetings Repairs Important III IV Phone calls Interruptions Mail Reports Drop-ins Trivia “Escapes” Junk Mail Busy Work Not Important Planning

  16. Planning Process 1 Should Be 2 As Is 3 Goals 4 Action Steps 5 Cost 6 Timetables 7 Implementation 8 Follow-up

  17. Effort Demands Follow-up Implement -ation Timetables Cost Action Steps Goals As Is Should Be 25% 25% 25% 25%

  18. Implementation Set up a time frame for each phase of the project

  19. Follow-up Set up 30 and 60 day follow-up meetings

  20. AEGI Training Day Define Performance Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

  21. Performance Process • Write a document that defines performance expectations • Identify key skills, knowledge, and abilities essential to job performance • Translate business objectives into daily activities and measurable results

  22. Affinity Diagram • Get organised • Generate ideas • Share ideas • Organise ideas • Label ideas

  23. Performance Results Description (PRD) 1 Key Result Areas 2 Activities 3 Performance Standards

  24. Performance Standard “A situation or condition that will exist when this part of the job is done well”

  25. Performance Results Description (PRD) 1 Key Result Areas 2 Activities 3 Performance Standards 4 Key Skills

  26. AEGI Training Day Strengthen Relationships Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

  27. Mapping Your Organization Centre managers clients AEO NCGE VTOS DES IO networks You

  28. Strengthen Relationships • Don’t criticize, condemn or complain • Give honest, sincere appreciation • Arouse in the other person an eager want • Become genuinely interested in others • Smile • Remember Names

  29. Strengthen Relationships • Be a good listener. Encourage others to talk about themselves. • Talk in terms of the other person’s interests • Make the other person feel important - and do it sincerely

  30. Opportunities: Sincere Appreciation T hings A ccomplishments P ersonality traits

  31. Show Appreciation “One strength or quality I see in you is…” “The reason I say that is…” …then ask a question to get them talking

  32. Levels of Listening Empathetic Attentively Listening Selectively Pretend Ignore

  33. REALLY Listen R E A L L Y egular listening must be an event in your daily life xpect to be held accountable for listening dopt a want-to-listen attitude et others talk and ask questions earn something from every listening experience ou must act on what you hear to gain trust

  34. AEGI Training Day Manage Attitude Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

  35. Taking Charge of Worry and Stress • Get all the facts • Weigh all the facts, then come to a decision • Once a decision is reached, act!

  36. Eliminate Panic • What is worst? • Accept the worst? • Now… work on improving the worst?

  37. 4 Questions Method • What is the problem? • What are the causes? • What are the possible solutions? • What is the best possible solution?

  38. But most of all … • Live in day-tight compartments

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