Mastering Communication Skills | Learn to Communicate Effectively

1. Communication Skills(603281) Introduction to communication skills Banda Ramadan-Introduction

2. Course Objective • Develop an appropriate concept of the communication process • Understand the components of communication process • Develop an understanding of the process of Designing a Communication • Develop an understanding of communication Types • Build appropriate Listing skills Banda Ramadan-Introduction

3. Course Objective • Oral communication skills • Written communication skills • None verbal communication skills • Team and group communication • Time management skills • Job hunting skills ( searching for jobs, writing resumes, job interviews, follow up letters and job offers) Banda Ramadan-Introduction

4. Assessment of student progress • Presentation ( you will be asked to give a 10-15 minutes presentation) • Team and group communication • Assignments • Examination Banda Ramadan-Introduction

5. Course Web Site • The e-learning site of the university: http://elearn.isra.edu.jo/ All materials for the course will be on the e-learning site Now lets start Banda Ramadan-Introduction

6. The communication process • Objectives: • What is communication ???? • Components of communication process • Types of communication skills • Sender/receiver (some considerations) Banda Ramadan-Introduction

7. Communication • Communication is a process that allows people to exchange information by several methods. • Exchange requires feedback. • So it is the process of people sending and receiving information through some channel Banda Ramadan-Introduction

8. Main Components of communication • Sender • Message • Communication Channel • Receiver • Feedback • Appraisal of the communication process Sender Message Receiver Banda Ramadan-Introduction

9. Components of communication (cont) • The Sender refers to the initiator of the communication process, the original emitter of the message who expects a response to it • The Message is the final interpretation of the subject of the communication process expressed in words, signs or symbols. Banda Ramadan-Introduction

10. Components of communication (cont) • Communication Channel is the path through which the message passes from the moment it leaves the sender to the moment it reaches the final destination –the receiver- • Formal channel: is the channel set by the organization according to its system of communication • Informal: is the channel that result form common social relationships within the organization or its outsides environment not necessarily consistent with the system of communication adapted by the organization. Banda Ramadan-Introduction

11. Components of communication (cont) • The receiver is the person who stands at the other end of the communication process • Feedback: response from the receiver, the response may be a direct answer to the message or a clear promise to answer. • Appraisal of the communication process: enables us to evaluate the communication process by checking if its objectives have been achieved. Banda Ramadan-Introduction

12. Communication skills • Types of communications: • Oral communication • Written communication • Non-verbal communication Banda Ramadan-Introduction

13. Oral communication • Oral communication: is the information expressed in words and transmitted in speech. It refers to oral or spoken communication rather than written communication (ex: meeting, interview ) • With oral communication you must have the ability to explain and present your idea in clear language, to diverse audience Banda Ramadan-Introduction

14. Oral communication (cont) • You must have the ability to design your delivery to a given audience, using appropriate styles and approaches, and understanding of the importance of non-verbal signs in oral communication. Banda Ramadan-Introduction

15. Written communication • Written communication refers to information expressed in words, symbols, or signs but in writing • In written communication you must have the ability to write effectively in a range of contexts and a variety of different audience and purposes, with a command language. Banda Ramadan-Introduction

16. Written communication (cont) • It includes the ability to tailor your writing to a given audience, using appropriate styles and approaches. • It also includes electronic communication such as SMS, email, discussion boards, chat rooms, and instant messaging Banda Ramadan-Introduction

17. Non-verbal communication • Non-verbal communication refers to information expressed through using body language, signs, tones of voice, gestures, facial expressions, or attitudes, and also the use of pictures, icons, and symbols. Banda Ramadan-Introduction

18. Sender and receiver (some considerations) • Communication skills • Attitude • Knowledge level • Culture • Social structure Banda Ramadan-Introduction

19. Communication skills • Sender • Writing • Speaking • Receiver • Reading • Listening Banda Ramadan-Introduction

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21. Attitudes • Sender • Attitude about themselves • Attitude about the audience • Attitude about the topic • Receiver • Attitude about the sender • Attitude about the topic Banda Ramadan-Introduction

22. Knowledge level • Sender • Educational level • Experience with the topic • Use of terms and explanations • Receiver • Educational level • Knowledge of the subject Banda Ramadan-Introduction

23. Culture Differences • Religious believes • Local and traditional customs • Personal interactions • gestures Banda Ramadan-Introduction

24. Social structure • Position of sender and receiver in relation to each other • Who has the authority • Who has the power Banda Ramadan-Introduction

25. Summary • What is a Communication process • Components of communication process • Sender, message, channel, receiver, feedback, appraisal. • Types of communication skills • Oral, written, non-verbal • Considerations for sender and receiver • Communication skills, attitude, knowledge, culture, social structure Banda Ramadan-Introduction