United airlines customer service

1. United airlines customer service United Airlines customer service faced issues after a scandal arose in 1934, known as the Air Mail Fiasco. Major issues developed between airlines operating both as a mail carrier and passenger services. A couple of factors were involved with the scandal. Smaller airlines had a difficult, if not impossible, time winning contracts to carry airmail. Contracts were usually awarded to larger companies who had efficient and widespread route capabilities. Airlines including United Air Lines were accused of having an almost-monopoly on the business, carrying airmail while using US Army Corps to fly the mail. The second issue involved how revenue was generated for the airline. Up until this time, payment for mail services was based on the weight carried by aircraft, not volume of mail. As a result, companies such as United Air Lines were incentivized to carry passengers to increase weight, and junk mail was often added to boost the weight of the mail cargo

2. Customer support My last miserable experience with them was when they changed my flight. They sent me an email that made a big deal of the time changing, but it actually was the date that had been changed. Highlights and red arrows all pointing to the time, the date change was not mentioned. So I go to book a car to pick us up, and find they've changed the date - rather than pushing it up a day, they've randomly cut a day off my trip - that day they cut was the reason for the trip, I couldn't just not be there, I was meeting people. I call up to get another flight to find that 1) they would not apologize, because they sent an email and gave me a new flight and; 2) they have suspended all flights from Tokyo to Newark and I either had to return to the "closest" airport to my home which is actually more than an hour away, or they would route me through 2 other airports. (After some research, I discovered that they've turned over the flights from Narita to ANA and the day I was supposed to return was the day of switchover, for some reason the flight had been canceled for that one day.)

3. Customer help team Last month I booked a flight to Tokyo on their *new* website. In order to book a Premium Economy seat, I had to buy seats I did not want in Economy, wait for the purchase to go through THEN go back in and upgrade. I spoke to multiple people in customer service to confirm that this disaster was actually how one had to buy seats. It was amazing and ridiculous...and of course, the seats I wanted became unavailable while I went through the absurdity of this process. I kept making phone agents say out loud, "Yes, you have to purchase Economy seats, then go back and upgrade" so in case they were recorded someone heard that and maybe thought "Really Why? Who would make customers do that?" I was absolutely shocked that there just isn't a seat map on which one chooses seat, meal and purchases. I can literally ship things from overseas more simply than I can buy a seat on United. It was a mess.

4. conclusion United flight from New York City to Jackson Hole, Wyoming with my wife. Jackson is a popular ski destination, and it is United's policy that on flights to Jackson, ski and snowboard bags are considered regular luggage rather than oversized luggage. At the airport we were in the process of checking our bags. There was a big crowd of people trying to get through. The gate agent had us put our credit card information into the system so the bags could be processed, then took over for us "to speed things up." While doing this, he checked both of our ski bags as oversized luggage, which incurred a $200 surcharge. I objected but it had already been completed and billed. The agent said that I should call customer service and they would refund the charges. When I arrived I immediately called United customer service. They agreed that the agent had made a mistake and offered to reverse the charges, but said we'd need to call back as it took some time to process. I waited a few days and called back. This customer service agent now claimed that they couldn't reverse the charges over the phone, and I needed to proceed by email.