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ITIL® Foundation Training

<br>ITIL® Foundation training from is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. <br>

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ITIL® Foundation Training

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  1. ITIL® Foundation Training Let’s Get Started!

  2. Course Objectives • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement

  3. Course Objectives • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

  4. Course Description • ITIL® Foundation training from is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

  5. Target Audience • IT Managers/Support teams • System Administrators/Analysts • Operations Managers • Database Administrators • Service Delivery Professionals • Quality Analysts • Application Management team/Development team • Process Owners/Practitioners

  6. Prerequisites While there is no formal prerequisite for this training, however candidates with a strong interest in IT service management are the ideal participants for this course.

  7. Benefits • Professionals will gain a systematic and professionally valued approach to best practice methodology • Increases the ability of a professional to identify, plan and support the IT services in a business resulting in Increased productivity, efficiency and effectiveness • Provides knowledge and helps a professional to focus on the needs of the customers and user experience rather than spending too much time on technological issues • It improves employment prospects with good package. • It teaches you the best practices on how to increase the business productivity effectively • It helps to identify and concentrate on highest value activities to help the organization

  8. Thank You!

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