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Microsoft Dynamics CRM & ERP Partner Opportunities and Priorities

Microsoft Dynamics CRM & ERP Partner Opportunities and Priorities. Doug Kennedy Vice President, Dynamics Partners & Support Service Programs Microsoft Corporation. CHANGING THE. $ 75 B. GAME. DYNAMIC BUSINESS. SIMPLICITY. AGILITY. SIMPLICITY. VALUE. VALUE. RUNS. SALES PRODUCTIVITY.

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Microsoft Dynamics CRM & ERP Partner Opportunities and Priorities

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  1. Microsoft Dynamics CRM & ERP Partner Opportunities and Priorities Doug Kennedy Vice President, Dynamics Partners & Support Service Programs Microsoft Corporation

  2. CHANGING THE $75B GAME DYNAMICBUSINESS SIMPLICITY AGILITY SIMPLICITY VALUE VALUE RUNS

  3. SALES PRODUCTIVITY CUSTOMER CARE EXTENDED CRM VERTICAL BUSINESS FINANCIALS & OPERATIONS GLOBAL ORGANIZATIONS GLOBAL SUBSIDARIES

  4. Video Microsoft Dynamics AX 2012 Video

  5. Requirements for A New Generation of ERP Customers need business applications to be an asset in the face of change Not a liability They need simplicity and agility Without sacrificing power Successful businesses need complete industry specific solutions designed for their business Not inflexible software which requires customizations Customers need powerful embedded analytics and BI Not data overload

  6. AX 2012: A New Generation of ERPThat works for you, not against you SCREENSHOTS TWO-TIER READY NEW GENERATION OFFICE INTEGRATED ONE TOUCH BI INDUSTRY DESIGNED RAPID ROI POWERFULLY SIMPLE

  7. What the Analysts and Customers are Saying… “What is fundamentally different today is the mindset about how the city works and how we can use technology to be much better at what we do. Microsoft Dynamics AX 2012 is probably the strongest example of how technology can help us improve constituent services so that people can interact easier with the city, get their questions answered faster, and experience a much more transparent, responsive municipal government.”–Mike Bailey, CFO, City of Redmond. “The product's enhanced flexibility and usability will position it well in deals at the margins of the enterprise category—companies with $500 million to $2 billion in revenues.” – Paul Hamerman, China Martens, Forrester Research Inc. ”I think Microsoft has really, really thought about what ERP should be and they've committed to making that happen.”– Rif Kiamil, CIO, JJ Food Services.

  8. Optimal Two-Tier Strategy Vision and benefits that achieve the right balance Single-instance administrative ERP is too limiting New ERP sites have different sizes, rhythms, reporting requirements “Increasing numbers of companies are evaluating a two-tier ERP strategy; running separate lower-cost regional solutions for small-to-midsize subsidiaries, despite, in many cases, already rolling out a global ERP system.” Nigel Montgomery – Gartner Two-Tier ERP Suite Strategy: Considering Your Options – July 2010 Manufacturing Division Operational ERP Administrative ERP Corporate HQ Divisional Operational ERP Distribution Division Operational ERP Industry-specific capabilities need to be deployed across all sites Organizations seek to rationalize and simplify systems and processes, with attractive TCO Subsidiary Operational ERP

  9. The Partner Opportunity Benefit from application overhaul opportunity Increase ‘share of wallet’ in IT budget Improve your ERP practice P&L

  10. Dynamics AX Partner Revenue Opportunity Global Luxury Retail Customer SAP customer selects AX globally for €3B division of company, beginning in Asia Competitive win against SAP and Oracle 200 concurrent users Optimized cost and standard processes allow customer to grow internationally and expand through acquisition Agility and flexibility to adapt to PartnerRevenue • Initial License $770k • Initial Services $2.5M • 3 year Ops Contract $4.5M

  11. Consultants Architects Developers Customers Implementations Industry Solution Product Roadmap 3 Keynotes 60 Breakouts 24 Chalk Talks 10 HOLs Audience Topics Sessions Nice, 14-16 Nov

  12. SALES PRODUCTIVITY CUSTOMER CARE EXTENDED CRM VERTICAL BUSINESS FINANCIALS & OPERATIONS GLOBAL ORGANIZATIONS GLOBAL SUBSIDARIES

  13. Video Microsoft Dynamics CRM 2011 Video

  14. PRIVATE AND PUBLIC CLOUD RUNS IN OUTLOOK BUILT-IN ANALYTICS “FABULOUS ROI” CRM 2011

  15. Microsoft Dynamics CRM Momentum • Market leader as recognized by Gartner & Forrester • Over 1,750,000 users in more than 80 countries with 40+ languages • Over 28,000 customers from small to enterprise • Over 10,000 Dynamics CRM Advisor Partners • Over 65 service providers hosting Dynamics CRM solutions • CRM Online in 40 markets, 41 languages “Microsoft Dynamics CRM shines by offering flexibilityfor large and midsized organizations.” “Buyers also like Microsoft Dynamics CRM’s usability, lower price, and its quick time-to-value compared with traditional CRM applications.” ~ Bill Band

  16. Microsoft Cloud Transformation PUBLIC COMMONTECHNOLOGIES IDENTITY ▪ VIRTUALIZATION ▪ MANAGEMENT ▪ DEVELOPMENT PRIVATE

  17. The Market Is Moving To Cloud Cloud services revenue 26% CAGR, 2010-2015 19% of new growth in software spending in 2013-14 79% of businesses will source at least 25% of all applications via SaaS over next 24 months Cloud spending 5X faster than “all applications” spending, 6X faster than “all software” Business applications, like CRM, are fueling the growthThird classification of Cloud workload behind Productivity tools & Ecomm/Web apps

  18. Extend CRM for Deeper Relevance Partner Relationship Management Distributor Relationship Management Asset Management Organizations need to extend the power of CRM to maximize other relationships Microsoft Dynamics CRM 2011 is easily customized to support Extended CRM scenarios Property Management Reseller Relationship Management Fleet Management Employee Relationship Management Case Management Contractor Relationship Management Task Management Event Management Supplier Relationship Management

  19. Dynamics CRM Cloud Partnering Models Advisor Partners Support Partners Selling Partners Solution Partners Direct and indirect selling of Microsoft and 3rd party software Deliver relevance through Packaged IP & Services Drive scale through bundled offerings and large customer bases Distributors, LARs, Syndication partners Hosting, Cloud Services and Service Brokers ISVs, SIs, VARs

  20. Dynamics CRM - Partner Cloud Revenue Opportunity Global Chemical Customer Lotus Notes replaced for sales force 6 month sales cycle 50 seat Proof-of-Concept Expanded to 2400+ partner hosted users Significant partner revenue from long term operations contract PartnerRevenue • Initial 3yr License $900k • Initial Services $1M • 3 year Ops Contract $4.5M

  21. Liberate your CRM Campaignwww.liberateyourcrm.com Microsoft Dynamics CRM 2011 delivers an average 243% ROI and Payback period of 4.1months. “Based on the study’s findings, companies looking to implement Microsoft Dynamics CRM 2011 can anticipate significant productivity gains and cost savings.” Forrester’s Total Economic Impact™ Study, May 2011

  22. Microsoft Dynamics is Changing the Game Simplicity | Value | Agility

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