Managing a Global Volunteer Service Program

1. Managing a Global Volunteer Service Program Moderator Sarah E. Hayes Director, Global Corporate Volunteer Council

2. G-CVC An initiative of the International Association for Volunteer Effort (IAVE) Founded in 2006, six founding companies Currently embracing 20 global companies from all regions of the world Inspirational support for leaders of global employee volunteer efforts Opportunities for collaboration , resource and idea sharing Sponsor of the recently begun LANDMARK RESEARCH PROJECT on the whats, whys and hows of employee volunteering globally Excited to be here with you today discussing this important topic!

3. Managing a Global Volunteer Service Program Mychelle Turner

4. Scope of Global Program Started business in 1853 Total employees: 12,100 Formal global volunteer program launched in 1970’s Number of volunteer countries: 43 Global focus areas: 3

5. Vision Profits through Principles “Each of us has a capacity to make business not only a source of economic wealth but also a force for economic and social justice. Each of us needs to recognize and use the power we have to define the character of our enterprises, so they nurture values important to our society” Walter A. Haas Jr. CEO, Levi Strauss & Co. 1958 - 1970

6. Employee Volunteer Projects Environmental Sustainability HIV/AIDS Healthcare Youth & Education Homeless/Social Services Animals Elderly

7. Global Infrastructure Volunteer programs managed in four regions United States Canada & Latin America Europe Asia

8. Global Impact Community Day – “501 Day” Month of May 167 Projects 4,500 Employees 26,500 Volunteer Hours $300,000 in Grants Strategic vs Passion

9. Team Volunteering Community Involvement Teams (CIT’s) Employee organized Freedom to choose projects 71 global teams 2,800 employees 6,800 volunteer hours $200,000+ grants

10. Challenges Cultural differences Priorities of the business Rolling out individual matching gifts globally Communication

11. Learn More http://www.levistrauss.com

12. Managing a Global Volunteer Service Program Paul Bueker

13. GE CSR Framework Make Money Strong, sustained economic performance Make It Ethically Rigorous compliance with financial & legal rules Make A Difference Ethical actions, beyond formal requirements, to advance GE’s reputation and long-term health

14. Employee Engagement GE and GE Foundation Support Non-profit Support • Matching Gifts Program - $1 for $1 to qualified US non-profits • Local business direct support • GE Foundation gift to Local United Way Non-profit Support • Contributions to community - based and educational organizations • Organizational leadership • United Way employee/retiree giving campaigns GE Volunteers • 150 local councils in ~45 countries • ~100,000 volunteers • Projects focused on education, health, environment and community needs GE STAR Awards • Children of employees and retirees eligible • For help with first year expenses • XX GE sons and daughters receive scholarships annually GE Volunteers Project Support • Funding through GE Volunteers councils • Release time as appropriate • Support of strategic partners (e.g. JA) • Volunteer recognition program GE Volunteers Foundation (US 501c3) • Employee/retiree funded US non-profit • Grants to fund GE Volunteer projects • Disaster relief support for severely affected employees GE CSR – Developing Communities

15. Culture and Demographics Tradition of volunteering is part of the culture 1928 Elfun Society formed … to foster a spirit of loyalty, fellowship and cooperation. Significant volunteer focus evolved over 50 years 1970 Corporate-level volunteer recognition named for Gerald L. Phillippe, GE Chairman 1963-1967. Known for leadership in generating business support to address urban issues and unemployment 1980’s Chairman’s meeting and instituted. Top 35 – 45 GE business and functional leaders participate in recognition event 1990’s Global business operations expand rapidly 2005 GE Volunteers global network established to focus on expanding volunteering

16. Culture and Demographics Today’s demographics drive global focus United States 85.3 152,000 86 1 41 states Europe 44.0 95,000 27 20 Asia & Pacific 23.6 50,000 32 10 China (18) and India (5) Canada & Americas 14.8 19,000 24 10 Canada (10) MEA 10.1 7,000 6 6 * New Councils in 2009: Kenya, South Africa, Peru, UAE, Canton OH, Pittsfield ME, Crotonville NY

17. Today’s Program 175 GE Volunteers Councils in47 countries 100,000 GE people volunteer a million volunteer hours a year on 3500 projects (est.) 55,500 employees/retirees registered and tracking hours in the GE Volunteers Portal Projects focus =education, environment, health and community development projects are selected and initiated by local volunteer councils GE-wide initiatives 1Q Planet Paint Fest: 100 GE locations participating; 100 murals donated 2Q – Global Community Days: ~20,000 + volunteers, ~100 locations, ~ 1400 projects

18. Today’s Program Strategic volunteering partners Junior Achievement ~700 volunteers ; More than 3,500 classes completed; (50% US/ 50%Non US) FIRST robotics competitions 11 GE teams 979 students; 109 volunteers 16,000 volunteer hours American Corporate Partners – 2008 start-up 5 companies plus GE; Total of 50 GE mentors of returning US veterans in Atlanta, Houston & Cincinnati Volunteers funding provided by … 45% GE Businesses 27% GE Foundation 14% GE Corporate Allocation 14% GE Volunteers Foundation

19. Learn More http://www.ge.com

20. Managing a Global Volunteer Service Program Rosemary Byrnes

21. Scope of Global Program Started business in 1812 Total employees: 300,000 Global volunteer program launched in 2004 Number of volunteer countries: 100 Global focus areas: 5

22. OVERVIEW Citi global volunteer program launched in 2004 as a way to position Citi as a leader in corporate volunteerism and develop an infrastructure to support global volunteer initiatives In 2009, the Office of Global Volunteer Initiatives was integrated with the Citi Foundation to increase synergy on the initiatives important to Citi’s Citizenship agenda and to reassess the Citi volunteer program strategy

23. SUCCESSES • The program established a strong global volunteer team leader network and volunteerism has become part of Citi’s corporate vocabulary • Where possible, volunteerism aligns to Citi’s strategic focus areas of giving making volunteerism and integral part of the “more than just philanthropy” model • Global Community Day demonstrates the impact Citi employees can have in their local communities and is a testament to how volunteerism has been embraced by our employees around the world

24. Global Volunteer Network Regional Public Affairs Officers In Country Public Affairs Officers Asia Pacific Europe Middle East Asia Latin America

25. Strategic Focus Area Alignment

26. With more than 300,000 employees in 100 countries, our ability to make communities better because we are there is extraordinary. Global Community Day has several guiding concepts: • Volunteerism is embedded in our shared responsibilities • We celebrate our employees around the world who make communities better where they live and work • Global effort exhibits our unity across the world and businesses • Citi Global Community Day demonstrates the power of our branding

28. CHALLENGES • Competing priorities of Volunteer Leaders • Internal Communications • Keeping Global Community Day relevant and in the right perspective of year round efforts

29. Learn More http://www.citigroup.com/citi/citizen/index.htm