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MTAC General Meeting Consistency Stephen Kearney Vice President, Pricing & Classification

MTAC General Meeting Consistency Stephen Kearney Vice President, Pricing & Classification Sherry Freda Manager, Mailing Standards. October 27, 2004. Consistency. Customer Communications. Mailing Standards. Organizational Structure. Organizational Structure. Consistency.

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MTAC General Meeting Consistency Stephen Kearney Vice President, Pricing & Classification

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  1. MTAC General Meeting Consistency Stephen Kearney Vice President, Pricing & Classification Sherry Freda Manager, Mailing Standards October 27, 2004

  2. Consistency Customer Communications Mailing Standards Organizational Structure

  3. Organizational Structure Consistency

  4. New Organization Organizational Structure • Pricing & Classification Service Center • New York City • Move all RCSC & NSC activities to this organization • Centralize national decisions

  5. New Business Model Organizational Structure • Provide more consistent application of standards • Improve customer service and relations • Streamline operations • Provide one-stop service

  6. Old Organization Organizational Structure Vice President Pricing & Classification RCSC NY Impl. & Outreach Pricing Pricing Strategy Specialty Pricing Mailing Standards NSC Memphis RCSC Chicago RCSC SF Intl. Pricing

  7. New Organization Vice President Pricing & Classification Mailing Standards Pricing & Classification Service Center Centralized National Cases Mail Classification Organizational Structure

  8. PCSC – Centralized National Cases Organizational Structure • Organized by customer industries/segments • Single point of contact • Pre-production/pre-mailing reviews • Domestic & International in scope • Negotiated Service Agreements after implementation

  9. PCSC – Mail Classification Organizational Structure • Prepare agency decisions • Appeals/exceptions • Rate eligibility • Nonprofit and Periodicals eligibility • Manage the following programs: • Centralized Postage Payment • Private Express Statutes • Prohibitory orders

  10. For Our Customers Organizational Structure • Center for publishing and financial services industries • Walk-in customer base • Accessible transportation

  11. New Business Model For Our Business Organizational Structure • Pre-production rulings • Consistency • Single points of contact • Relationship management

  12. For Our Employees Organizational Structure • 6 districts within commuting distance • Improved succession planning • Enhanced staff development • New office space • Excellent public transportation • Accessible to Washington DC

  13. Consistency Mailing Standards Organizational Structure

  14. Mailing Standards DMM Redesign Mailing Standards • Foundation for consistency • Standards are organized around shape and class of mail • Pathways to confident decisions

  15. Mailing Standards DMM 300 Coming in early 2005 Mailing Standards

  16. Standard Mail Eligibility Mailing Standards Mailing Standards • Final rule published in Federal Register today • 402 Comments received • Led to significant change • Complies with the spirit of exceptions granted since 1980s

  17. Standard Mail Eligibility Mailing Standards Mailing Standards • Proposed Rule “Advertising or a solicitationis the exclusive purpose of the mailpiece” • Final Rule “The exclusive reason for inclusion of all of the personal information is to support the advertising or solicitation in the mailpiece.”

  18. Standard Mail Eligibility Mailing Standards Mailing Standards • User testing indicates new rule results in more consistency • “Exclusive purpose” is easier to apply • Effective date – June 1, 2005

  19. Checks in Standard Mail Mailing Standards Mailing Standards • Federal Register notice proposing new standard published today • Standard Mail containing checks must have: • Ancillary service endorsement • Return Service Requested • Address Service Requested • Forwarding Service Requested • Examples: blank checks, balance transfer checks, and convenience checks

  20. Consistency Customer Communications Mailing Standards Organizational Structure

  21. MTAC Workgroup # 86 Customer Communications Customer Communications • Consistency of Mailing Standards & Business Mail Acceptance • Focus on improving USPS – customer communications

  22. Communications Plan Customer Communications Customer Communications • DMM/IMM changes • Federal Register notices • Customer Support Rulings • Contact information

  23. Communications Plan Customer Communications Customer Communications • Vehicles to be used • Postal Bulletin/Mailers Companion • Postal Explorer – online DMM and IMM • Business Mail Acceptance/RIBBS websites • Email messaging • Time/frequency/duration • Set by type of change

  24. Consistency Customer Communications Mailing Standards Organizational Structure

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