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Member Resource Center Phone System Overview

This resource center provides an overview of the phone system used during the Local 1000 Council Meeting on June 28, 2009. It covers topics such as queue management, call routing, on-hold options, and queue wall display. Real-time updates and call-back features are also discussed. Additionally, workforce management, net phone features, reporting, and database management are covered.

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Member Resource Center Phone System Overview

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  1. Member Resource Center Phone System Overview Local 1000 Council Meeting June 28, 2009

  2. Queue Management • Call Routing • On Hold Options • Queue Wall Display • Real Time Updates • Call Back Features

  3. Workforce Management • Forecasting • Staffing • Scheduling

  4. Net Phone • What is Net Phone? • Speed Dial • Directory • Scheduled Callbacks • Chat • Resource Library

  5. Reporting • Call Center Performance • Rep Performance

  6. Call Monitoring • Training Tool • Member Satisfaction

  7. Database Management • Update Member Information • Establish Call History • Track Call Type • Resolved/Referred

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