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Think about…. How do you effectively translate your HR strategies into tangible results? Questions: What has worked well for you? How could you manage differently? What obstacles would need to be removed? What agreements would you need to make?.
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Think about… How do you effectively translate your HR strategies into tangible results? Questions: • What has worked well for you? • How could you manage differently? • What obstacles would need to be removed? • What agreements would you need to make?
From Winning HR Strategies to WOW! HR Results David Newman
Low performers • Question: What are the biggest problems with the “low-performing employee” mindset?
Rule 1: Refocus inputs to outputs • But I work so hard… • I come in early… • I stay late… • You made a great presentation… • You sent a brilliant email… • You arranged a flawless training event… • You wrote the perfect benefits letter…
Two ways to add value • Increase Revenue • Reduce Costs • HR’s new role: deliver work worth paying for • “Worth” is when Value > Cost
Rule 2: Everyone involved • You’re in a bigger game than you think! • Be willing to influence… and BE influenced • Go to non-experts for some answers • Full involvement means full ownership • People don’t argue with their own ideas
HR Mfr Svc HR HR HR Ops HR Sales Expertise vs. Experience The Powers That Be
Idea Incubator Form • Great way to gather ideas • Gives structure and context • Encourages collaboration • Variations: “Yes” is easier • Asks YOU for help • Their next step = proactive
Rule 3: Strategy+Success=Loyalty • External: “Who you gonna call?” • Make them WANT to call HR first! • Internal: Track commitments & metrics • Tracking = check progress on commitments to mgr • Emails, phone calls, 1-on-1 meetings • Metrics = check progress on stated goals & results • Tangible results, deliverables, outcomes, $$$
Rule 4: Understand Other People • Internal = Employees; External = Customers • POWER TOOL: “I was just talking to one of our customers and she said...” >
Information/Relationship Matrix • Useful in managing UP (Your boss) • Useful in managing ACROSS (Other depts) • If you truly understand other people • You give them what they want… • How they want it... • When they want it...
I n f o r m a t i o n Relationship Adapted from Professional Staff Management Consulting www.psmin.com
Rule 5: Let Go to Leap Ahead • “I know what works” • Let go of what USED to work • Break “da RULZ” • Experts can be famously wrong • Let go of the HOW • Focus on the RESULT
Rule 6: Toughness and Tenacity Specific FEELINGS/THOUGHTS BEFORE DURING AFTER
A Common Misconception 2. Success 1. Start
Creative Process 6. Implementation 1. Preparation 5. Illumination 2. Frustration 4. Strategizing 3. Incubation ?
The Power of Resilience 1. Expect EASY/Actually HARD 2. Expect HARD/Actually HARD
Rule 7. Sales & Service Mindset Question: “If you come up with a great idea, and nobody listens or buys into it, whose fault is that?” Answer: ____________________________
Selling Your Ideas • Make sure you have a great “product” • Selling is a relationship business
Selling Your Ideas • Prepare, prepare, prepare! • Always give people options
Results Coaching • 21 Questions for results-based HR leaders • Help move people from strategies to results • Beginning • Middle • End • Help them cross the finish line
Innovation GPS • Great way to give feedback • Gives structure and context • Encourages dialogue • Eliminates flat-out “NO” • Asks THEM to refine/revise • YOUR next step = support
Closing Commitments • Refocus inputs to outputs • Everyone involved • Strategy + Success = Loyalty • Understanding of others’ needs • Let go to leap ahead • Toughness and tenacity • Sales and service mindset
GSC SHRM Results… • Wow! This was a great session (INPUT) • Wow! I got a ton of great ideas (OUTPUT) RESULTS • Wow! I tried it and here’s what happened david@unconsulting.com
David’s Other Services • Professional and Trade Associations • Local, state, national meetings • Special events and fundraising seminars • Keynote and concurrent presentations • Corporate Clients • Onsite training and seminars • Leadership retreats and strategy sessions • National and regional meetings • Call or email David to request his E-InfoKit • david@unconsulting.com or 610.716.5984