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Trend/Strategy in IT Service Management

Trend/Strategy in IT Service Management. Elbert Guintivano Manager – Presales Consulting BMC Software. Past. The Past of IT. No Standardization…. No Process…. No Monitoring. No Virtualization. No Cloud. No Automation. Image Credit: Eugene, http://www.mymodernmet.com/profile/eugene.

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Trend/Strategy in IT Service Management

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  1. Trend/Strategy in IT Service Management Elbert Guintivano Manager – Presales Consulting BMC Software

  2. Past

  3. The Past of IT No Standardization… No Process… No Monitoring No Virtualization No Cloud No Automation Image Credit: Eugene, http://www.mymodernmet.com/profile/eugene

  4. Present

  5. Service Knowledge Management System (SKMS) Service Knowledge Management System Decisions KNOWLEDGE Configuration Management System INFORMATION Configuration Management Database WISDOM DATA

  6. 2013 Gartner Top 10 CIO Business Priorities NEW OLD OLD NEW OLD NEW OLD OLD NEW Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165

  7. Present from CIO’s perspective Compliance No Vendor Lock-in Policy Big Data Security Governance Running an IT still requires expert level knowledge

  8. The Present trends...

  9. 2013 Gartner Top 10 CIO Technology Priorities A M S M A C C S Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165

  10. Consumers are in the I.T. driver’s seat Instantly collaborate with customersand employees Use hosted applications from anywhere Buy a plane ticket with your phone Search and combine information across the web MOBILE SOCIAL ANALYTICS CLOUD

  11. Present from end user perspective How to connect to WiFI User Manual How to Print “News” Find a printer A printer

  12. PRESENT from an End User’s Perspective More connected devices than people! Smart Phone Generation! Social Collaboration trickling into workspace! Today, Personal IT experience far exceeds Enterprise IT experience!

  13. Has thishappened to youyet? BYOD : Bring your own device BYOA : Bring your own Apps BYOI : Bring your own identity Shadow IT and IT Friction is on the rise!

  14. Future

  15. Innovation • Something new or different is introduced • See. Learn. Do. Be. Better.

  16. Innovation : Sanofi « ibgStar »

  17. Innovation : Commonwealth Bank « Kaching »

  18. Innovation : Online insurance claims

  19. How BMC Software can help CIOs?

  20. The new era of IT

  21. The new era of IT From the front end… .....to the back end Make services fast, flexible, and personal

  22. How BMC Software can help CIOs? • Social, Mobile, Analytics and Cloud: BMC’s design focus for addressing what’s transforming IT • Consumerize the front end: MyIT empowers users to connect to IT their way • Industrialize the back end: BSM from BMC enables IT organizations to automate IT • Innovation: BMC has aggressively invested in innovation, which has yielded major updates and introduction of market-changing products. Enterprise Consumers MyIT Business Services & Applications Environments (Physical – Virtual – Cloud – Mobile)

  23. Transform your business with the help of BMC Software OLD IT NEW IT CI3O = Chief “Information- Intelligence-Innovation” Officer CIO = Career Is Over

  24. THANK YOU FOR YOUR TIME

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