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Vera Müskens, Elise Thomas, Yana Hroza

Vera Müskens, Elise Thomas, Yana Hroza. Tutor: Dr. J. Luczak. Economical aspects of quality. Short lunch brakes problem. Agenda. Introduction to problem Result of “questionnaire ” Brainstorm Ishikawa / fishbone analysis Possible solutions Explain about “home schools ”

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Vera Müskens, Elise Thomas, Yana Hroza

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  1. Vera Müskens, Elise Thomas, Yana Hroza Tutor: Dr. J. Luczak Economical aspects of quality Short lunch brakes problem

  2. Agenda • Introduction to problem • Result of “questionnaire” • Brainstorm • Ishikawa / fishbone analysis • Possible solutions • Explain about “home schools” • Our choice for solution

  3. Fast food and sweets Brainstorm 1/4 No time for questions • Group work • Prepare the next class • Switching buildings Students

  4. Brainstorm 2/4 Teachers

  5. Brainstorm 3/4 Cafeteria

  6. Ishikawa / fishbone analysis Students Teachers Not enough time toeat Switchingbuildings Not enoughtimetoeat No time forquestions Healthproblems Nobathroom break Beinglate Sweets & Fast Food Not concentrated Preparingnextclass Short Lunch Break Long queues Not enoughrooms Hot beverages Timetable Food elsewhere Cafeteria Administration

  7. Brainstorm 4/4

  8. Possible solutions: • Make 30 min breaks • Classes end on different times (2nd and 3rd year students) 2 cafeterias • Only 1 longer break, around noon Self-service cafeteria Menu on printed form, people know on forehand what they want to order Order food on forehand, order at 10, get it at 12. • Teach cafeteria people English

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