Canadian Military Family Resource Centre Advisory Committee Basic Training

1. Canadian Military Family Resource CentreAdvisory Committee Basic Training Roles and Responsibilities

2. Roles and ResponsibilitiesCMFRC AC Operational Guidelines – Section 3 • Canadian National Military Representative and CEO Director General Personnel Family Support Services • Service Level Agreement (Board of Directors versus Advisory Committee) • Organization Chart • MFSP European Regional Manager • Staffing (HR, support and evaluation), review policies, manage finances, facilitate communications and ensure compliance with DMFS standards and practices. • Senior Canadian Officer • Provides infrastructure support, such as building space, communications equipment, office equipment, etc. The SCO also endorses the membership of the CMFRC Advisory Committee and appoints a military OPI. Contributes to the performance evaluation of the Director. • Military OPI • Link between SCO, Director and AC, attends all meetings (without voting privileges), provides AC with military system information, and coordinates provision of and maintenance of CF resources • CMFRC Director • Overall management in accordance with human resource and financial policies. Operational planning, budgeting, risk management, service delivery implementation, CMFRC promotion, supervision of staff and volunteers, and facilitation of AC Committee functions. • Director Military Family Services Program Field Operations Manager • Professional and technical advice to MFSP Manager (interpretation of policy, community needs assessments, Funding Applications and Service Delivery Agreements, service development and evaluation and financial monitoring.) Ensures compliances with DMFS practices and parameters through regular communications and Formal Site Visits • CMFRC Advisory Committee • Provide advice and guidance to the CMFRC Director, ensuring that the CMFRC meets the needs of the community.

3. Director / AC Relationship • Shared understanding of roles and responsibilities • Director to advise on operations and represent staff • Arrange AC training • AC has direct reporting relationship with the Director • Establish ground rules • Effective communications • Effective feedback AC Operational Guidelines Parameters for Practice

4. GOAL VIDEO

5. MFSP Vision and Mission Vision: Confident, capable and resilient families in a supportive Canadian Forces community. Mission: To promote and facilitate community-based military family services that strengthen Canadian Forces families and communities.

6. Roles and Responsibilities There are 6 key areas of responsibility • Planning • Policy • Monitoring • Performance Management • Community Relations • Self Management

7. Planning Based on the outcomes of the community needs assessment and evaluation processes, the CMFRC Advisory Committee provides advice on the organization’s goals and service priorities Strategic Plan: Needs Survey, Community Demographics, Community Forum, Dialogue with Community Members,, SWOT, Meetings, DMFS Site Visit Report, Audit Report, SCO Vision, and Program Evaluations

8. Strategic Planning vsBusiness Planning Bottom-up Planning Staff – AC is top down planning Creates future AC – Staff extends present Staff – AC focus is on effectiveness Focus on Efficiency AC-Strategic – Staff does short-term planning Long term planning AC – Staff is focused internally External client focus Reactive Planning Staff- AC is Proactive

9. Policy The CMFRC Advisory Committee reviews new or revised CMFRC policies and provides feedback on clarity, intent and implications Current policies, draft policies, research other locations, advice from legal experts, community feedback, details of problems encountered with current policies, and implications (financial and otherwise)

10. Monitoring Monitors the outcomes of service evaluation processes and provides advice on strategies to improve the effectiveness, efficiency and quality of services provided by the CMFRC. After Action Reports, Director’s Report, Quarterly Reports, Community Forum, Annual Report, Community Feedback and DMFS Site Visit Report In addition, the CMFRC Advisory Committee reviews the annual program budget and provides input on the extent to which resources are allocated to address the identified needs of CF families.

11. Performance Management The CMFRC Advisory Committee provides input when requested on the performance of the CMFRC Director as part of his/her annual performance evaluation undertaken by the MFSP European Regional Manager. Performance notes, Director’s Report, Quarterly Reports, Annual Report, community feedback and DMFS Site Visit Report

12. Community Relations The CMFRC Advisory Committee provides advice on promoting the visibility of the CMFRC. Defined goal(s), marketing skills, public speaking skills, and SWOT analysis It also ensures that it functions effectively as a Committee. Process to evaluate against, Standard Operating Procedures, Exit Interviews, Succession history, and Director’s feedback

13. Where do these activities fall? • AC Committee Recruitment • Self Management • Team Operating Agreement • Self Management • DMFS Site Visit with AC • Self Management • DMFS Sit Visit report • Performance Management or Planning • Risk Management – Dealing with Allergies • Policy • Review of Post-Event Reports • Monitoring • Community Forum • Community Relations • Client Base Details • Policy • Reviewing Funding Application • Planning • Reviewing Quarterly Statement • Monitoring • Strategic Planning • Planning • Marketing • Community Relations Planning Policy Monitoring Performance Management Community Relations Self Management

14. Financial Management • Regional Accounting Office (Europe) provides services to MFSP • Management of CMFRC service delivery funds is the Director’s responsibility • Overall financial objectives are the responsibility of the MFSP European Manager Advisory Committee members should be familiar with reading financial statements and provide input into and feedback on budgets and funding applications

15. Questions? Comments? Emotional Outbursts?

16. SWOT Analysis

17. Board of Directors versus Advisory Committee Board of Directors Advisory Committee

18. CMFRC Advisory CommitteeOperational Guidelines • Clarify the functions, relationships and processes of CMFRC Advisory Committees • The framework in which Advisory Committees operate • Sections: • 1 Introduction • 2 Historical Development, philosophical framework, service delivery model and funding process • 3 Roles, Responsibilities, Authority and Accountability • 4 Individual Member Responsibilities • 5 Recruitment, Selection, Orientation, and Development • 6 Meeting Protocols and Processes • 7 Communication, Decision-Making and Team-Building • 8 References, glossary and explanations of terms and acronyms

19. DMFS Parameters for Practice Education and Prevention Self-Help Groups Assessment and Referral Short Term Intervention and Crisis Support Activities & Initiatives for Children and Youth Parent/Caregiver Education & Support Emergency Childcare Emergency Respite Childcare Casual Childcare Welcome & Community Orientation Information and Referral Employment and Education Assistance Personal Growth and Development Second Language Services Outreach, information, support and assistance to CF families • Guide for Advisory Committees, Commanding Officers, CMFRC Staff Members and other professionals to implement the MFSP within the context of its mission, vision, values, principles and goals. Sections: • 1 Philosophical Framework • 2 Structure and Accountability • 3 Program Standards • 4 Program Model • 5 Funding • 6 Annexes Goals and Objectives Ineligible Expenses

20. CFPSA CEO Major General Martin NMR Col Mike Moore SLA Service Level Agreement Ensure that the MFSP program in Europe and the UK operates within DMFS policies and standards Determines CMFRC locations Provides facilities, maintenance, utilities, cleaning, and telecommunication resources Ensures the Centres are provided with nominal roll information Ensures that the Centres comply with federal Privacy Act Ensures that each CMFRC has an AC that has a min of 5/max 9 voting members (CF members, spouses or dependents 16 or older) 51% of voters must be spouses of full time serving members Ensures that each committee has a military rep Provides local funding for site specific services Ensures the application of the CFPSA policy manual DMFS Develops and monitors polices and service delivery standards Reviews the funding application Provides funding Provides professional advice Conducts format site visits Audit min every three years Verify performance of CMFRC against Service Delivery Agreements and monitor progress Canadian Forces Support Unit (Europe) LCol Liedtke Military Family Services Program European Regional Manager SCO AdvisoryCommittee Director

21. Eligible/Ineligible Expenses Coffee Morning Playground Exercise Program Childcare Repairs Baby Gate Mileage for Office supplies Road Map Rental for Teen Centre Mission Volunteer Childcare

22. VISION Mandated Site Specific Summer Camp Coffee Morning Welcome Basket Singles Program Canada Day Holiday Celebration Childcare Travel for staff meetings or courses Emergency Childcare Language classes Yoga Class Welcome Package Community Tour Friday BBQ