Ubiquitous Computing at Seton Hall University

1. Ubiquitous Computing atSeton Hall University An Overview of Seton Hall University’s Teaching, Learning, and Technology Initiatives Dr. Stephen G Landry, Chief Information Officer Presented at NERCOMP March 20, 2001

2. Agenda • Overview of SHU • SHU’s IT Long-Range Plan • SHU’s Mobile Computing Program • Successes and Challenges • Supporting Mobile Computing Faculty and Curriculum Support / Campus Network / IT Organization • Funding Mobile Computing • Lessons Learned

3. Seton Hall UniversityWho Are We? • We Are A Mid Sized, Private, Catholic Affiliated University in Central New Jersey • Carnegie Classification: Research / Doctoral II • Main Campus in South Orange, NJ • 15 miles from New York City • 10,000 Students • 4,400 Full Time Undergraduates (50% Residential) • 350 FT Faculty (450 FTE Faculty) • FY’00 Annual Operating Budget Approx. $140 million • FY’00 G&E for South Orange Campus Approx. $108 million

4. Pace Of Change at Seton Hall University • Before 1995: • Inadequate Computer Labs • Inadequate Local Networks/E-mail • Lack of Integration of Technology in Teaching • Disorganized Support/Allocation of Resources

5. Pace Of Change at Seton Hall University(Cont.) Now: • Seton Hall University is doing IT “right” • 2000 EDUCAUSE Award for Systemic Progress in T&L With Technology • 1999 EDUCAUSE Award for Campus Networking Excellence • In Top 50 of Yahoo! Internet Life Survey of “Most Wired” Universities • Growing National Reputation of our Mobile Computing Initiative and other Teaching, Learning, and Technology Initiatives • Alliance with IBM Corporation • Site Visits by National/International Universities • Presentations at National Conferences/Workshop

6. Seton Hall UniversityHow Did This Happen? • Began With Development of IT Plan in 1995 • Cross Functional Team • Included Faculty and Administrators • Given Half-Time Release to Work on IT Plan • Intensive Immersion in IT Issues, Trends, Directions • Executive Sponsorship/Commitment to Implement • Chief Academic Officer/Chief Financial Officer • Involvement of User Community • Focus Groups/Surveys • Involvement of Faculty and Administrator Constituency Groups(e.g., Academic Computing Advisory Committee, Administrative Computing User Groups, etc.) • Technology Planning Consultant from IBM Education

7. Critical Success Factors for IT Planning • Executive sponsorship from President, Provost, and Chief Financial Officer • Cross-functional planning team which obtained wide input from University community • Use of technology planning facilitator from IBM • Commitment from Board of Regents for Long-Range IT Plan and Long-Range IT Budget • Changed the way technology was planned and funded • Campus shifted from viewing technology as a capital (one time) expenditure to an ongoing operating budget • Allowed University to lease rather than purchase technology • Obtained Faculty Buy-In through engagement and and support

8. Seton Hall University’s Strategic Technology Plan • Our Technology Strategy: • Seton Hall University will develop and implement a • learner-centered, • network-centered, • distributed (mobile) learning environment • The core of our distributed learning environment will be a robust set of digital information resources (a.k.a. The “digital library”) in support of teaching, learning, scholarship, and institutional transformation

9. SHU’s Strategic IT Plan • Implications of the IT Plan:Focus on student experience • Ubiquitous Access to Technology • University-wide Hardware and Software Standards • University-wide Network • Central IT Support Services • Greater Curricular Integration of Technology • More Efficient Business Processes / Greater Access to Institutional Information and Services • Bringing Together Academic and Administrative Computing

10. Implementing the Strategy • In order to implement the strategy, the University undertook a number of teaching, learning, and technology initiatives: • Mobile (Ubiquitous) Computing Program • SetonWorldWide (Virtual Programs) • Reengineering Enrollment Services • Reorganization of Computing Services • Created New User Services Organization, Including a Teaching, Learning, and Technology Center • Major Technology Infrastructure Upgrade • ATM Backbone; Server Consolid.; Internet Upgrade; etc.

11. What Is Mobile Computing? • Innovative academic program involving three components: • Access: The University licenses student use of a laptop computer as part of tuition and fees. • Curricular Integration: The University encourages and supports faculty use of technology in teaching and learning. • Network and Support Services: The University provides the infrastructure that enables effective use of technology in teaching and learning.

12. What Is Mobile Computing? • Current Model: IBM Thinkpad A20m (IBM i-series notebook selected for Fall 2001 distr.) • Current Fee: $650 per semester mobile computing fee (scheduled to increase to $675 per semester in Fall 2001) • 2 Year Technology Refresh • Bundled software includes: MS Windows 98; MS Office 2000; SPSS; Maple V; various utilities • Bundled services includes: • Technology Help Desk, Technical Services, • Network Services: Lotus Notes and the Web (e-mail, work flow applications, course delivery, interactive syllabi) • Support (both monetary and technical) for Faculty and Curricular Development

13. Why Mobile Computing? • “Seton Hall University’s Mobile Computing Program is designed to break down the barriers of space and time and allow all our students to fully participate in our scholarly community and achieve high levels of performance.” • Mobile Computing Mission Statement

14. Phase-In of Mobile Computing • Fall 1995 • Pilot Project involving Business Honors • 20 Business Honors Students; 12 Faculty from Business, A&S • Fall 1996 • Pilot Expanded to Full Time MBA Students • Fall 1997 • Pilot Project Expanded to Freshman Business and Biology Majors • 300 Students / 100 Faculty in Program • “Faculty College” Begun in Summer 1997 to Help Prepare Faculty • Curriculum Develop Initiative Supports Use of Technology in T&L

15. Phase-In of Mobile Computing • Fall 1998 • Program Mandatory for All Incoming Freshman • Largest Freshman class / highest SAT scores(Note: financial aid / scholarships increased as well) • Fall 1999, Fall 2000 • Continued success of the program • Spring 2001 • Wireless Network Pilot Project: Issued 350 Wireless Network Cards to Students / Faculty; Deployed 50 Wireless Access Points in Public Spaces / Select Classrooms

16. Mobile Computing Issues • Successes of Mobile Computing • Supporting the Program: Institutional Support / Technical Support / Network Infrastructure /Faculty and Curricular Support • Faculty Engagement in the Program • Assessment of University’s Teaching, Learning, and Technology Efforts • Challenges of Mobile Computing: • Finances / Keeping the Program Affordable • Asset Management / Requires CONSTANT Attention • Dealing with Part Time Faculty and Students • Level Setting Expectations (Expect Incr. RAPIDLY) • Improving Student Technical Proficiency (Students Are Less Able Than We Anticipated to Use Technology As A Learning Tool)

17. Mobile Computing Support • Seton Hall University’s Teaching, Learning, and Technology Initiatives: • Curriculum Development Initiative (CDI) • Funds DEPARTMENTS who undertake technology based redesign of undergraduate core course sequence OR required graduate course sequence • Funded at $250K per year • Combination of both department initiated and targeted awards

18. Mobile Computing Support (Cont.) • SHU’s Teaching, Learning, and Technology Initiatives (cont.): • University Teaching Fellows (UTF): • Provides stipends / release time for tenure-track faculty studying issues surrounding integrating technology into teaching and learning / working on their own TLT projects • Technology Fellows / Peer Consultants • Provides stipends / release time for faculty to work on individual projects and/or serve as technology consultants to their peers

19. Mobile Computing Support (Cont.) • SHU’s Teaching, Learning, and Technology Initiatives (cont.): • Student Technology Assistant Program (STA) • Recruits and trains students to serve as instructional technology consultants to the faculty • Based on AAHE STA Program • Funded at $100K per year (in additional to other budgets for student workers)

20. Faculty/Curriculum Projects • Focus: • Using STANDARD instructional software tools to enhance/improve teaching and learning • English Department: • Using Lotus Notes in conjunction with MS Office to support collaborative writing and peer review • Developed interactive, online syllabi for writing courses

21. Faculty/Curriculum Projects (Cont.) • Math/Natural Science Consortium • Integrating use of Maple V into Calculus and Natural Science Curriculum • Math/Social Science Consortium • Integrating use of SPSS into Intro. Statistics and Research Methods Curriculum

22. Faculty/Curriculum Projects (Cont.) • Biology Department • Developing Interactive, Online Syllabi using MS FrontPage / Lotus Notes / Lotus LearningSpace • Incorporating online textbooks, microscopic images, video clips, sound clips, etc. • Art and Music • Developing Interactive, Online Syllabi using Lotus Notes / Lotus LearningSpace • Incorporating digital images from the department’s extensive image collection

23. Faculty/Curriculum Projects (Cont.) • University Library • Online Reserves Project allows faculty to place course materials online • University Library has invested heavily in online resources and databases • Blackboard Implementation • SHU has acquired campus license for Blackboard • Thirty pilot courses in progress this spring

24. Cultural Changes at Seton Hall University • One of the most significant consequences of the implementing Seton Hall’s technology plan has been the cultural change at the University. • Information Technology is a lever for change • Enables new methods of teaching and learning • Entices faculty to explore their own teaching and learning • Leads faculty to ask fundamental questions about teaching and learning and rethink teaching and learning

25. Cultural Changes (Cont.) • “Until a few years ago teaching was considered a private matter; there was very little discussion of teaching with colleagues. Now there is an active dialogue in the department about teaching and learning and how technology helps (and sometimes hinders) good teaching.” • Faculty Member, Department of English

26. Cultural Changes (Cont.) • Guidelines for evaluating the effective use of information technology in tenure and promotion incorporated into University’s Faculty Guide. • The faculty are undertaking a comprehensive re-evaluation of the undergraduate core curriculum. • Faculty Senate disseminates reports and conducts meetings using information technology.

27. Mobile Computing Support (Cont.) • Technology Infrastructure Improvements: • Wiring the Campus • Implemented ATM Backbone • Wired residence halls, classrooms, public spaces • Upgrading Central Network Servers • Implemented Lotus Notes for E-mail • Web Enabling Student Services • Upgrading Administrative Systems • Implemented Improved Support Services • Teaching Learning and Technology Center • Help Desk/PC Support Services/Computer Training Center • Expanded Professional Support Team

28. Campus Network • The campus technology infrastructure is critical to the success of our teaching and learning efforts • campus network infrastructure (connectivity) • enterprise-wide servers (content) • support services (development and support) • Seton Hall University is in final stages of implementing a high performance network in support of our teaching, learning, and technology initiatives

29. Campus Network (cont.) • Components of this new campus technology infrastructure include: • Networks: • ATM Backbone • Switched 10MB Ethernet Within Most Academic Buildings • Servers • IBM RS/6000 SP2 and S/390 Server Complex • Lotus Domino as Base Messaging System • Support Services • Professionally staffed Help Desk / TLT Center • Dramatically Increased Professional Support Staff

30. SHU Server Consolidation / Major System UpgradeArchitecture and Functionality of the IBM SolutionSummer 1998 • IBM S/390 Enterprise Server • Administrative Systems • SCT’s IA-Plus (Administrative Databases) • SCT’s IA-Plus Web Server (Web-based Enrollment Services, etc.) • Network Login Security • Campus File, Print, and Application ServicesNovell / IBM LANRES • Data Warehousing/Data Mining (DB2, Focus) • IBM RS/6000 SP/2 Scalable Parallel Server • Lotus Notes (Campus E-mail, Scheduling, Workflow) • Lotus LearningSpace (Online Course Delivery) • Apache Web Server (Campus Web Server) S/390 SP/2 Control Workstation

31. Mobile Computing Support (Cont.)IT Organization (DoIT)

32. How Much Does This Cost? • The Seton Hall IT Long-Range Plan Represents a Major Investment on the Part of the University • Total IT Expenditures (including laptop computers for students and faculty, but excluding library services) is now 12% of campus General and Education Budget for the South Orange Campus • Projected to Reach 14% by next year when Mobile Computing is mandatory for all undergraduate students

33. How Much Does This Cost? Summary of DoIT FY’00 Budget (Rounded to Nearest Thousand) • Total SO Campus FY’00 G&E Budget: $108,000,000 Total FY’00 Budget: $12,615,000 (12%) • DoIT FY’00 Budget Breakdown: • Salaries and Wages: $5,362,000 (43%) • Operating Expenses: $4,639,000 (37%) • Mobile Computing Program : $2,560,000 (20%) __________ • Total DoIT Budget:$12,615,000

34. Funding the Initiatives • Tuition / Fee Increase • Tuition Increases of 6% Past Three Years • 2% per year in FY 96 - 98 attributable to IT expenditures • Student Technology Fees • Mobile Computing Fee: $650/Semester (incr. to $675 per semester in Fall 2001) • Full-Time Student Technology Fee: $200/Semester • Part-Time Student Technology Fee: $100/Semester • On-Time Infusion of Capital • $5 million from University’s Quasi-Endowment

35. Funding the Initiatives (Cont.) • Cost Reductions in Other Areas • Cost Savings / Cost Containment in Other Administrative Areas from Reengineering • Lease Technology Rather Than Purchase It • Technology is an operating rather than capital expense • Technology must be refreshed regularly • Partnership With IBM

36. Seton Hall UniversityCenters of Excellence • Institute for Technology Development (ITD) • Clearinghouse for Assessment Data • Assessment Design and Analysis • Assessment Data Repository / Benchmarking • Support and Training Services • Student Technology Assistant Program • Planning Faculty Support / Faculty Development Programs • Technology Planning and Consultation • Implementing IBM Thinkpad University Concept • Technology Project Planning

37. Next Steps • IBM Thinkpad for Fall 2001 Freshman and Junior Refresh will have built-in wireless • Entire campus will be covered by Wireless Access Points during Summer 2001

38. Lessons Learned • Create a Campus-Wide Technology Plan • Focus on the Student Experience • Support Teaching, Learning, Administration of the Institution • Deal With Implications of Central IT Planning, Funding, and Support • Executive Sponsorship is Critical • “Iron Triangle” of President, CAO, CFO • Faculty Engagement is Equally Critical • Provide Multiple Ways to Engage Faculty • Combine “Top Down” With “Bottom Up” Strategies • Establish AAHE Teaching, Learning, Technology Roundtable

39. Lessons Learned (cont.) • Phase In Implementation Over Time • Establish Pilot Projects • Implement Quality Project Management • Building Teams/Organizations Takes Time • Establish Long-Range Budget and Funding Plan • Combination of Tuition/Fee Increase, Reallocation, External Investment • Explore Leasing/Financing/Outsourcing Options • Seek Partnerships and Alliances • E.g., SHU/IBM Alliance, AT&T Partnership, Partnership with AAHE TLT Group

40. For More Information ... • Visit Our Web Site at: www.shu.edu • Send E-mail To: landryst@shu.edu • Contact Heather Stewart, Director, ITD Phone: 973-313-6161 E-Mail: stewarthe@shu.edu