THINK: LEADERSHIP

1. THINK: LEADERSHIP EI. EI? Oh!

2. This session aims to introduce the concept of Emotional Intelligence and highlight its importance as a vital business topic

3. Objectives By the end of this session you will be able to: • Explain what EI is and the key themes associated with the topic • Understand the latest development avenues • Decide how to apply EI within your organisation to forward your business

4. Definitions “EI describes an ability, capacity or a skill to perceive, to assess and to manage the emotions of oneself, of others and of groups” Jill Dann “Emotional intelligence is the master aptitude, a capacity that profoundly affects all other abilities, either facilitating them or interfering with them” Daniel Goleman “The habitual practice of using emotional information from ourselves and other people; integrating this with our thinking; using these to inform our decision making to help us get what we want from the immediate situation and from life in general” Sparrow and Knight

5. Who pushes your buttons? “The notion that others can make us feel good or bad is untrue. Consciously, or more frequently unconsciously, we are choosing how we feel at every single moment” Candice Pert

6. The EI Journey Personal Competence Social Competence Others Self - Awareness Self Social Awareness Awareness Self-Management Relationship Management Actions

8. Seven Dimensions of Personal Effectiveness • Develop • Self Awareness • Interpersonal Sensitivity • Influence • Self Awareness • Emotional Resilience • Motivation • Interpersonal Sensitivity • Influence • Decisiveness • Conscientiousness and Integrity • Exploit • Emotional Resilience • Motivation • Decisiveness • Conscientiousness & Integrity

9. Future of EI – a fork in the road Ability EI Trait EI Concerns the individuals self-perception of their emotional abilities and behavioural dispositions “realm of personality” Measured by self-report questionnaires (egTEIQue • Concerns the actual ability to perceive, process and utilise ‘affect-laden information’ • “realm of cognitive ability” • Measured by maximum-performance tests (eg MSCEIT)

10. Trait EI Trait EI – TEIQue 4 Factors, 15 sub-scales Locke (2005): EI is not an ‘Intelligence’. EI describes intelligence applied to a life domain – emotions. Locke suggests EI should be redefined as a ‘skill’

11. IQ EQ • Understanding • Ability • Integrity • Consistency MQ • Fairness • Openness

12. The 4 Quadrant Leadership Model

13. Thank you for attending the session

14. Trait EI Questionnaire (TEIQue) Facets  High scorers perceive themselves as… Adaptability …flexible and willing to adapt to new conditions.Assertiveness  …forthright, frank, and willing to stand up for their rights.Emotion perception …clear about their own and other people’s feelings. (self and others)Emotion expression …capable of communicating their feelings to others.Emotion management …capable of influencing other people’s feelings. (others)Emotion regulation …capable of controlling their emotions. Impulsiveness (low)       …reflective and less likely to give in to their urges. Relationships                …capable of having fulfilling personal relationships.Self-esteem                   …successful and self-confident. Self-motivation               …driven and unlikely to give up in the face of adversity. Social awareness          …accomplished networkers with excellent social skills. Stress management      …capable of withstanding pressure and regulating stress. Trait empathy                …capable of taking someone else’s perspective. Trait happiness               …cheerful and satisfied with their lives. Trait optimism                …confident and likely to “look on the bright side” of life. http://www.eiconsortium.org/measures/teique.html