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Is Proud To Present

Is Proud To Present. ABOUT ASPIRE. Leading Software developer and integrator for the Israeli call center market Developer of Optimus – the ultimate SMB telephony service management solution for LG-Nortel PBXs Over a decade of experience providing Call Center solutions on various platforms

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Is Proud To Present

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  1. Is Proud To Present

  2. ABOUT ASPIRE • Leading Software developer and integrator for the Israeli call center market • Developer of Optimus – the ultimate SMB telephony service management solution for LG-Nortel PBXs • Over a decade of experience providing Call Center solutions on various platforms • Nortel open developer • Microsoft Certified Partner

  3. WHAT IS OPTIMUS • Advanced multilingual ACD and centralized telephony service management • Developed based on years of experience in the CC market • Integration with built-in ipLDK & iPECS features • Simple to Install: Installation process about 2 hrs time • Based on Microsoft Windows 2003 Server: Robust platform • Uses Microsoft SQL Server Express: up to 4GB of data stored • Easy-to-Use: Manager training approx. 2 hrs, Agent training approx. 15 minutes.

  4. OPTIMUS FEATURES • Integral database connection • Simplified Skill Based Routing • IVR Features (Dtmf caller input-Special cards) • Call Overflow and Inflow options • Real-time Displays • Historical reports • Built-in screen pop-up integration included • Integral Recording Option

  5. LG-Nortel LDK PBXLG-Nortel LDK Queue Management Zoom in Queue 2 Queue 1 Queue 2 Queue 3

  6. LG-Nortel LDK PBXLG-Nortel LDK Queue Management Zoom in Queue 2 Accumulate Queue First in First Out

  7. 5 5 9 1 OPTIMUS – Advanced ACD for LG-Nortel PBX Database Connection 0507490455 Routing by Caller Line Identification Display Every call Gets Priority Level from 1 to 9 Routing by customer entered data High Priority calls bypass All agents are busy

  8. OPTIMUS – Queue Management Queue Assignment by CLID Queue Assignment by DNIS Sales Tech Support Customer Service

  9. 3 OPTIMUS – Queue Management Queue Assignment by CLID Queue Assignment by DNIS Number of calls in Queue Threshold Waiting time Threshold Sales Tech Support Customer Service

  10. OPTIMUSAdministrator Settings Sales Tech Support Customer Service

  11. Optimus is a web based application, allowing login from anywhere by simply browsing to the Optimus server URL.

  12. All system maintenance and configuration changes can be done via remote access to the Optimus server YOU CAN ADD OR REMOVE AGENTS

  13. ADD OR CHANGE QUEUES

  14. ADD OR CHANGE QUEUES

  15. Add groups and associate them with queues and agents

  16. Overflow from queue to queue by various parameters

  17. ONLY INSTALLED ON THE OPTIMUS SERVER, NO INSTALLATION REQUIRED FOR AGENTS PC’S SUPPORT S ALL PHONE MODELS , PC-FREE MODE, TERMINAL SERVER AND NON-MICROSOFT ENVIRONMENTS DOES NOT REQUIRE ADDITIONAL INFRASTRUCTURE INVESTMENTS

  18. Agent Screen Real Time Tool Bar Agent Status Screen Pop-up Integration Incoming call

  19. Real Time Screens

  20. Export to Excel Historical reports

  21. Is Multilingual Fully supports any Windows language

  22. The new challenge… IP Technology

  23. More flexability IP technology

  24. NO BORDERS NO LIMITS

  25. Value add against the competition Unlimited database connection Screen popup Hardware free Full historical report and real time view suites Web based Unique to LG-Nortel & Aristel Designed for the SMB market Multilingual

  26. BCM IP Office TDA/TDE HIPATH CCD IPCC ipLDK/iPECS CALL CENTER IVR RECORDING

  27. 2008 ROAD-MAP 2007 2008 2009 1ST HALF Optimus V2.0 Optimus V2.3 Optimus V3 IVR SIP Optimus iPECS compatible Optimus Recording PBX concatenate compatible 2nd HALF Optimus V3.0 Predictive Dialer

  28. Questions?

  29. THANK YOU FOR YOUR ATTENTION melden@goldtel.co.za

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