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Jusan Technology Seminar 2010

Jusan Technology Seminar 2010. Vertical IVR Solutions. Leading IVR solutions. The Fonomail Family Leading Automatic Attendant & Voice Mail systems for the SME market. More than 15.000 units installed during the last 10 years Presence in more than 40 countries across the 5 continents

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Jusan Technology Seminar 2010

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  1. Jusan Technology Seminar 2010 Vertical IVR Solutions

  2. Leading IVR solutions The Fonomail Family Leading Automatic Attendant & Voice Mail systems for the SME market More than 15.000 units installed during the last 10 years Presence in more than 40 countries across the 5 continents Systems available in more than 15 languages Compatible with more than 20 brands & models of PBX

  3. Leading IVR solutions Fonomail ProAttendant Innovative Vocal Platform for IVR Solutions • 2, 4, 6 or 8 ports and up to 5 languages per unit • Optimum sound quality (PCM) - Dedicated music on hold channel • Advanced Voice Mail for up to 1000 mailboxes with unified messaging • Compact Flash memory card enabling up to 140 hours of standard storage • Mailbox management and call statistics vía web • Internal Modem, Ethernet Connection • Remote maintenance and remote upload of messages and music by modem or via Internet • Supports a wide range of PBX makes and models

  4. Innovative Vocal Platform for IVR solutions Emergency & Critical Services Hotline & Tech. Support depts. Hotels and Guest Houses Transport & Ambulances companies Superstore / Hypermarket networks On-site Intervention Services Resellers / Retailers Networks Online Consumers Advice Services

  5. Leading IVR solutions Fonomail ProAttendant Unlimited possibilities of developments TCP/IP Existing customer database SQL, Access, Excel

  6. Emergency & Critical Services IVR for Emergency & Critical Services Enables incoming calls to be transferred directly to the person on-call at that particular moment Based on: Date & Time Integrated with: PC based multi-services calendars Main Key Benefits: Day/Time & Skills based transfer Back-up numbers & Real time Supervisor Possible sectors: Public safety, Hospitals, Industry

  7. Emergency & Critical Services IVR for Emergency & Critical Services 24 hours Call forwarding service for specialized Medical staff and Technical Support/maintenance • Integrated with Aastra NexSpan communications system • 24 simultaneous call transfer services (3 x 8 ports Fonomail units) • Up to 3 different numbers for each "on-call" employee • E-mail or SMS text message 500 bed private hospital (Groupe Vedici) inaugurated in February 2008

  8. Emergency & Critical Services – Part 2

  9. Emergency & Critical Services – Part 2

  10. Emergency & Critical Services – Part 2

  11. Hotline & Tech. Support depts. IVR for Hotline & Tech. Support depts. Depending on the type of contract or customer routes the caller to the appropriate Agents Based on: Customer Number or Installation Number Integrated with: Customer Database Main Key Benefits: Fast and efficient transfers Optimized waiting times Possible sectors: Industrial, Electronics & Telecom. Equipments

  12. PIN Agent PIN Agent Hotline & Tech. Support depts. IVR for Hotline & Tech. Support depts.

  13. Hotels and Guest Houses IVR for Hotels & Guest houses Manages the Wake-up calls services for the Guests Based on: Internal clock Integrated with: Hotel Front office Software Main Key Benefits: PBX & Front office software enhancement Alarm service Possible sectors: Hospitality

  14. Hotels and Guest Houses

  15. Resellers / Retailers Networks IVR for Resellers & Retailers Networks Enables customers calls to be automatically transferred to the nearest distributor/reseller Based on: ZIP code (and product type) Integrated with: Excel File or Customer Database Main Key Benefits: Equitative calls distribution to the different resellers within the same area Possible sectors: Distribution, Retailing, Logistic

  16. Resellers / Retailers Networks IVR for Resellers & Retailers Networks

  17. Resellers / Retailers Networks IVR for Resellers & Retailers Networks Enables customers calls to be automatically transferred to the nearest distributor/reseller

  18. Resellers / Retailers Networks IVR for Resellers & Retailers Networks Enables customers calls to be automatically transferred to the nearest distributor/reseller

  19. Freight services IVR for Freight & Logistic Services Enables automatic announcement to inform of vehicle arrival and associated unloading dock Based on: Vehicle ID Integrated with: Third Party Software Main Key Benefits: Outbound calls & announcements Third Party Software Integration Possible sectors: Transportation, Logistics, Distribution

  20. Freight services IVR for Freight & Logistic Services

  21. Freight services IVR for Freight & Logistic Services

  22. Freight services IVR for Freight & Logistic Services

  23. Commercial and Administrative Depts. IVR for Insurance & Administrative Depts. Routes incoming calls from policy holders to the department currently in charge of their case Based on: Customer Number or Account code Integrated with: Customer Database Main Key Benefits: Interactive and adaptable routing rules Optimized waiting times Possible sectors: Insurance, Banks, Public Administration

  24. Work Schedule Information IVR to consult Work Schedule Information Enables callers to consult their next day/week work schedule Based on: PIN or project code Integrated with: Customer database et messages Main Key Benefits: Personalized announcement 24 hours information availability Possible sectors: Industry, Transportation, Logistic

  25. Chain stores IVR for On-site Intervention Services Identifies the callers and type of intervention and notify service request by SMS to the corresponding agent Based on: Client code / number Integrated with: Customers Database Main Key Benefits: Day/Time based transfer Back-up number & Real time Supervisor Possible sectors: Industrial, Electronics & Telecom. Equipments

  26. On-site Intervention Services IVR for Chain stores & Hypermarket networks Provides real time information about nearest centers (opening hours, special campaign and offer, etc..) Based on: ZIP code Integrated with: Customer database et messages Main Key Benefits: Real time information Adaptive advertising & announcement Possible sectors: Distribution, Wholesaling

  27. Online Consumers Advice Services IVR for Online Consumers Advices Services Provides consumers advices and products information Based on: Product Reference Integrated with: Customer Database & Announcements Main Key Benefits: Real time message upload Possible sectors: Food, Personal Care, Consumer Equipments

  28. Residences & Hospitals IVR for Residences & Hospitals / Clinics. Enables patients to choose meal menus by phone Based on: Daily updated vocal menu Integrated with: Third Party Database & Software Main Key Benefits: Automatic data collection Transfer to external database Possible sectors: Private & Public Health

  29. Leading IVR solutions Fonomail ProAttendant Unlimited possibilities of developments TCP/IP Existing customer database SQL, Access, Excel

  30. Conclusions Fonomail ProAttendant Innovative Vocal Platform for IVR Solutions ImprovedIncreased - Product innovation - Competitive advantages - Value added - Customer satisfaction - Personalized Services - Benefits & profitability - Recurrent sales - Customer loyalty

  31. Conclusions Fonomail ProAttendant A Unique Platform for Enhanced IVR Solutions Inventive Solutions for Real Business

  32. Questions Fonomail ProAttendant Questions & Suggestions

  33. Innovative Vocal Platform Innovative Vocal Platform for IVR Solutions Fonomail EasyAttendant: 2 or 4 ports, from 4 up to 32 hours standard memory (Compact Flash), up to 48 mailboxes FonoMail ProAttendant: 2, 4, 6 or 8 ports, up to 140 hours of standard memory storage Up to 1000 mailboxes, web based mailbox management, unified messaging, MOH. Options include: - 2 port expansion cards - Telemaintenance modem - Remote notification by SMS - Rack version with cabinet fixtures

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