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Resolving the “Lunch Crunch”

Resolving the “Lunch Crunch”. Harriet’s Place Strategy Session. How Did This Happen?. Our location makes un an ideal lunch venue for students and hospital staff Our organic and vegetarian specialties have become popular alternatives to fast food

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Resolving the “Lunch Crunch”

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  1. Resolving the “Lunch Crunch” Harriet’s Place Strategy Session

  2. How Did This Happen? • Our location makes un an ideal lunch venue for students and hospital staff • Our organic and vegetarian specialties have become popular alternatives to fast food • Our reputation for good, inexpensive meals has spread throughout the community

  3. Today’s Situation • Harriet’s Place is currently experiencing a “lunch crunch” • Customers are waiting too long for tables • The wait staff is overburdened • How can we improve lunch operations?

  4. Available Options • Increase space in the dining room by building out into patio area • Hire additional wait staff for lunch service • Market and improve carryout service for customers who just want the food fast • Enlarging the dining room could make it possible for us to open Harriet’s Place for dinner as well as breakfast and lunch

  5. Recommendation • Recommend one or more of the strategies • Summarize the results if things go as proposed • What to do next • Identify action items • The “crunch” is particularly pressing from 12:00 to 1:00 p.m.

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