Success Strategies

1. Success Strategies • Learning Styles Questionnaire: • www.vark-learn.com • Review Learning Style Study Strategies • What canyou do to help yourself learn the material in this class?

2. Success Strategies: Study Skills • Use SQ3R • S=Survey, Q=Question, R=Read, R=Recite, R=Review • Mark your texts • Choose your environment • Create and attend study sessions • Seek Help • Take notes in class

3. 1: Inter-Act, 13th Edition Chapter 1 Orientation

4. Chapter 1 Objectives • Discuss how messages are formed and meaning shared • List the three processes of interpersonal communication • Discuss the purposes of interpersonal communication • Explain the characteristics of interpersonal communication

5. Identify the ethics, dark side, and diversity involved in interpersonal communication • Discuss what is meant by competence in interpersonal communication • Identify the traits that all social media have in common

6. Interpersonal Communication The complex process through which people express, interpret, and coordinate messages in order to create shared meaning, meet social goals, manage personal identity, and carry out relationships

7. Message – a performance that uses words, sentences, and/or nonverbal behaviors to convey the thoughts, feelings, and intentions of the speaker Canned Plan – mental library of scripts Script – text that instructs you what to say in a specific situation

8. Interpersonal Communication Process • Process: systematic series of actions that leads to an outcome • Message production: actions you perform to send a message • Message interpretation: activities performed to understand intended meaning • Interaction coordination: activities performed to adjust behavior to partner

9. Purposes of Interpersonal Communication • Share meaning • Meet social goals • Manage our personal identity • Conduct our relationships

10. The Communication Setting • Physical Context – where communication takes place, the environment, the distance between participants, seating, time of day • Social Context – the nature of the relationship • Historical Context – the background of previous communication • Psychological Context – moods & feelings • Cultural Context – beliefs, values, attitudes, meanings, social hierarchies, religion, notion of time, and roles of the participants

11. Noise • External noise – the sights, sounds, and other stimuli that draw people’s attention away from intended meaning • Internal noise – the thoughts and feelings that interfere with meaning • Semantic noise – distractions caused by the speaker’s words that interfere with meaning

13. Principles of Interpersonal Communication • Is continuous • Is transactional • Is irreversible • Is situated • Is indexical

14. Communication Is Continuous • Interpersonal communication can be verbal or nonverbal. Therefore, we are always sending messages to others—whether we are aware of it or not!

15. Communication Is Transactional • Each person gives and receives messages, feedback. • Each person gets needs met and helps others satisfy needs. • Each person is changed with each interaction.

16. Communication Is Irreversible Once an exchange has taken place, we can never ignore it, take it back, or pretend it did not occur.

17. Communication Is Situated • All communication occurs within a communication setting. • Setting affects how messages are produced, interpreted, and coordinated. • Meaning is dependent upon the situation.

18. Communication Is Indexical • Index (or measure) of the emotional temperature of a relationship • Trust: the extent to which partners rely on, depend on, and have faith that their partner will not intentionally harm them • Control: the extent to which each person has power or is “in charge” of the relationship • Intimacy: degree of emotional closeness, acceptance, and disclosure

19. Extra Credit: • Record and watch one episode of a TV series you aren’t familiar with. • Identify one relationship where the characters have a significant conversation. • Describe the level of trust, control, and intimacy between the characters. • What conclusions did you make based on your observations?

20. Ethics of Interpersonal Communication “A set of moral principles held by a society, a group, or individual” • Truthfulness and honesty • Integrity • Fairness • Respect • Responsibility • Empathy

21. The Dark Side Bright Side Ethical Appropriate Hard Dark Side Ethical Inappropriate Easy Dark Side Unethical Appropriate Evil Dark Side Unethical Inappropriate

22. Extra Credit: • Pick up your cell phone and scan your history of your sent/received text messages. • Are there any dark-side messages reflected in these past text messages? • How might you categorize them? • Why did you send these messages to the people/person you did? • How did the messages affect your relationship(s)?

23. Diversity – variations between and among people • Culture • Sex • Age • Class • Physical characteristics • Sexual orientation

24. Culture – systems of knowledge shared by a relatively large group of people Culture is a critical concept to communication because “every communicator is a product of his or her culture.” -Anderson 2000

25. Communication Competence • Increasing communication knowledge • Increasing communication skills • Increasing communication motivation Competence is the impression that communicative behavior is both effective and appropriate. Competence can be enhanced by:

26. Developing Competence Knowledge • Acquire interpersonal communication knowledge • Effective messages • Appropriate messages 2. Emotional Intelligence: ability to monitor your own and others’ emotions

27. Developing Competence Skills • Micro communication skills: message templates, “lines” • Active listening, making requests, asking a clarifying question, praising, paraphrasing, perception checking, and describing feelings/behaviors • Communication skill scripts: mental texts that include micro communication skills • Creating/managing close relationships, supporting others, managing difficulties, influencing others

28. Developing Competence Motivation • Unlearn old ineffective scripts. • Learn new scripts.

29. Behavioral Flexibility • Make a prediction about appropriate communication. • Enact that type of communication. • Pay attention to reactions. • Either change communication or not.

30. Social Media Context • Social Media: technologies that facilitate communication and interaction • Digital communication: electronic transmission of digitally encoded information

31. Social Network

32. Traits of Social Media Technology • Facilitates social interactivity • Takes time to send and receive messages (temporal structure) • Lacks social cues • Can be stored and replicated • Potentially reaches a large audience • Allows mobility

33. Writing Communication Improvement Plans • State the problem. • State the specific goal. • Outline procedure for reaching the goal. • Devise a method of determining when the goal has been reached.

34. Reflection/Assignment • Focus on your participation in class today: • what did you do well? • what could you have done better? • Review micro communication skills & communication skill scripts from powerpoint • Choose one area you’d like to improve on in your communications • Discuss and develop an improvement plan. Be sure to use your Assignment Rubric!