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7 th Australasian Day Surgery Conference ELECTRONIC BENCHMARKING

7 th Australasian Day Surgery Conference ELECTRONIC BENCHMARKING NEW INNOVATIONS FOR DAY SURGERIES 10 November 2006 Lucy Fisher Executive Director PHAQ. Methodology Design. Key Objectives in Methodology Design KPIs had to be relevant to day to day business operations

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7 th Australasian Day Surgery Conference ELECTRONIC BENCHMARKING

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  1. 7th Australasian Day Surgery Conference ELECTRONIC BENCHMARKING NEW INNOVATIONS FOR DAY SURGERIES 10 November 2006 Lucy Fisher Executive Director PHAQ

  2. Methodology Design • Key Objectives in Methodology Design • KPIs had to be relevant to day to day business operations • Data entry needed to be simple, automated, secure and • facilitate production of timely reports • System flexibility to readily expand datasets as required • Facilitate national participation • Cost effective

  3. Commercial Modules Currently Available • HR • Theatre • Health Information Management • Day Surgery – Continuity of Care

  4. Demographic Profile

  5. KeyFeatures – Demographic Profile • Click boxes and drop down menus to select: • Hospital Type – Inpatient or Free Standing Day Surgery • Bed Range • ICU and/or A&E • Single Specialty • Location • Number of Theatres • Number of dedicated day procedure units • Completion of the demographic profile drives • production of graphs to group similar facilities.

  6. HR Module - Quarterly • Worked hours per patient day by employment category • Agency Hours * • Absenteeism * • Overtime * • Staff Turnover * • HR Advertising Expense • Investment in internal and external training * • WHS – Incident rate per employee, incident frequency • and Average Time Lost Rate • * Clinical and non-clinical staff data collected

  7. HR – Annual Workforce Profile • Age spread of workforce • Length of time employed • Head count by employment category and • basis of employment (FT/PT/Casual) • Average Work Cover Claim in Days • Average Work Cover Claim Cost

  8. Health Information Management • Average Days to Code • Average Days Outstanding • Percentage of Revenue awaiting coding • Duplicate UR numbers as % of registrations • % of Forms compliant with AS 2828 • Average Separations coded by coder per day • FTEs employed – Coder, HIM, Clerical • Years of Experience – Coder, HIM, Clerical • Investment in Internal and External Training

  9. Theatre • Total number of overnight theatre cases • Total number of day procedure cases • Number of endoscopies – theatre • Number of endoscopies – Endoscopy Suite • Theatre Utilisation – actual vs scheduled • Labour Hours per operating Minute

  10. A Sample Survey Screen

  11. Online Help Features • Blue Question Mark – denotes online • definition for that question • Back Button – return to previous screen • Save Button – records all entries saved • Upper and Fatal Range Limits • Simple mathematical calculators built in • Free Text Box to note if data for period affected by • an abnormal event

  12. Report of Data Entry

  13. Graphical Presentation

  14. Security Features • Platform housed on its own server • Multiple layers of encryption • Each user per module assigned unique ID • and password • ID numbers on graphs randomly assigned • so no ability to ‘track’ • Own data always displayed in MY column

  15. Reporting Frequency • Quarterly Reporting • Automated messaging – closing dates and • reminders • Manual review process to verify data • Reports available 2 weeks after closing • date

  16. Cost • All benchmarking is offered free of charge to all PHAQ • members and on an annual subscription by module • basis for non members. Prices noted are per annum • Day Surgery – Continuity of Care $ 500 • Theatre $ 500 • Health Information Management $1000 • HR –Quarterly & Annual $1000

  17. Future Modules • Annual Middle Manager & Allied Health • Salary Surveys • Selected Quality & Safety KPIs • Day Surgery Financial Indicators • New EQuIP 4 Criteria

  18. Authoring Module • Authoring licence available shortly to • enable hospitals to use platform to create • own surveys for internal web based • benchmarking • Group or hospital specific data housed • separately and templates branded to • reflect organisation’s identity

  19. Trial Period & Samples • Sample templates, definitions & graphs • available on request from PHAQ • Free trial period per module

  20. Further Information Lucy Fisher Executive Director PHAQPO Box 370 Kenmore QLD 4069 Tel: (07) 3279 7600 Mobile: 0417 824 626 Email: lucyf@phaq.org Website: www.phaq.org

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