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Groups or Teams?. Reflection. Clarification. Listening Skills. Active Listening. $100. $100. $100. $100. $100. $200. $200. $200. $200. $200. $300. $300. $300. $300. $300. $400. $400. $400. $400. $400. Final Jeopardy. $500. $500. $500. $500. Listening Skills $100.

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$200

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  1. Groups or Teams? Reflection Clarification Listening Skills Active Listening $100 $100 $100 $100 $100 $200 $200 $200 $200 $200 $300 $300 $300 $300 $300 $400 $400 $400 $400 $400 Final Jeopardy $500 $500 $500 $500

  2. Listening Skills $100 The sense of processing sound.

  3. C1? $100 What is Hearing?

  4. C1 $200 The ability to receive and interpret messages accurately.

  5. C1 $200 What is listening?

  6. C1 $300 One of the most important parts of communication.

  7. C1 $300 What is listening?

  8. C1 $400 45% of communication.

  9. C1 $400 What is listening?

  10. C1 final The final Jeopardy answer is: “I just don't understand my boss. One minute he says one thing and the next minute he says the opposite.” Please reflect the information you are hearing Timer

  11. C1 final You feel very confused by him?

  12. C2 $100 It involves all of the senses in listening.

  13. C2 $100 What is active listening?

  14. C2 $200 Smile, Eye Contact, Posture.

  15. C2 $200 What are non verbal signs of active listening?

  16. C2 $300 Minimal Encouragements, Remembering, Questioning, Reflection, Clarification, Summerization

  17. C2 $300 What are verbal signs of active listening?

  18. C2 $400 This technique involves repeating both content and feeling.

  19. C2 $400 What is reflection?

  20. C2 $500 Either Closed or Open these help improve active listening.

  21. C2 $500 What are the types of questions?

  22. C3 $100 A collection of people with a common characteristic or purpose.

  23. C3 $100 What is a group?

  24. C3 $200 A collection of people with common characteristics and a common goal.

  25. C3 $200 What is a team?

  26. C3 $300 Work Groups, Neigbourhood Groups, Social Groups, Self-help Groups, Inter-Agency Groups, Pressure Groups.

  27. C3 $300 What are types of groups?

  28. C3 $400 Mutual bonding between group members

  29. C3 $400 What is Cohesiveness?

  30. C3 $500 Different ways we act in the group leader, scribe, follower etc.

  31. C3 $500 What are group roles?

  32. C4 $100 Restating both the words and feelings of someones statement.

  33. C4 $100 What is reflection?

  34. C4 $200 One of two blended techniques to achieve reflection involving repeating almost exactly someone’s statement.

  35. C4 $200 What is mirroring?

  36. C4 $300 One of two blended techniques to achieve reflection involving summing up what the person has said.

  37. C4 $300 What is paraphrasing?

  38. C4 $400 This allows the speaker to hear their own thoughts, encourages them to continue talking, and shows them you are trying to understand them.

  39. C4 $400 What is reflection?

  40. C4 $500 Being able to understand the emotional part of someone’s situation

  41. C4 $500 What is Empathy?

  42. C5 $100 The process of checking your understanding of what someone has said.

  43. C5 $100 What is clarification?

  44. C5 $200 The best way to help people feel understood.

  45. C5 $200 What are clarifying statements?

  46. C5 $300 Effective questions beginning with when, where, how, or what?

  47. C5 $300 What are open questions?

  48. C5 $400 Questions that usually elicit an “Yes” or “No” response.

  49. C5 $400 What are closed questions?

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