Road Incident Management An Insurer’s perspective

1. Road Incident ManagementAn Insurer’s perspective Gavin Vowell

2. What I do • Represent insurance company interests • Added value for our clients • Manage salvage contractors and clean up • Control costs • Report to insurer

3. Background • Trade qualified mechanic • Driving experience, NZ and O/seas • Tow truck operations • Own transport operation • Experience and learnings from involvement in multiple crash scenes • Relationships and connections

4. Crash Scene Assistance – 0800 11 11 08 • 24/7 Service for all heavy transport clients. • Comprehensive crash assistance: • Heavy haulage tow truck for vehicle salvage • Initiating the clean-up of the crash site • Starting the assessing process • Gets your clients back on the road faster • Vehicle taken to a repair centre where we know • there is capacity to do the work

6. Insert pictures of commodore and tow trucks here

8. Every job is different! • Gas cutting kits • Would you like some gravel with that? • Helicopter • Viagra • Cooked eels • Molasses and other difficult clean ups

15. Issues • Scene security • Conflict of interests • Environment • Liability for costs • Quantum of costs

24. Crash picture