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Introducing FOR LIBRARIES

TALKINGtech Library Contact System is an automated contact solution designed specifically for public libraries. It offers fast, low-cost, and equal contact with patrons 24x7. The system allows libraries to send reminders, notify patrons about available items, send overdue messages, and more. It also provides inbound access for callers, allowing them to access library services and information. TALKINGtech Library Contact System is a stable, modern solution that helps libraries improve communication with patrons while staying within their reduced budgets and staff resources.

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Introducing FOR LIBRARIES

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  1. Introducing FOR LIBRARIES

  2. Based out of New Zealand Over 650 Public Libraries central sites in North America with individual libraries and consortias. TALKINGtech LIBRARY systems have been developed over the last 20+ years in response to needs of our library customers from across the globe. We are the only specialized computer telephony company dedicated to public libraries.

  3. What are your current issues? • Reduced budgets • Circulation • Staff resources • Contact with Patrons

  4. Contact with Patrons. Also as indicated from our customer libraries – Contact needs to be equal to all Patrons.

  5. What is i-tiva?What is TM3? i-tiva for Libraries is an automated Contact system for Libraries to contact Patrons And Patrons to contact the library Fast, low cost, equal, 24x7 i-tiva Library Management System Library File exchange

  6. OutBound Messaging Sample Message

  7. OutBound Messaging • Remind of overdue material • Advise that requested items are available to collect • Second and 3rd overdue messages • Messages to family members on one call • Real Voice or Text • Messages on holds with pickup locations • Multiple messages on one call • Why do you send notices • You need overdue items returned • You need requested items collected quickly • You need to know the message is delivered, fast! • Your options • Mailing letters – expensive, slow, no proof delivered • Email – cannot contact all Patrons, no proof delivered • Phone – fast, contact all Patrons, proof delivered

  8. Service with InBound Access Inbound Access

  9. Service with InBound Access • All callers • Library locations and hours • How to use library services – same as the web • Events – what’s on and when • Transfer calls to staff or departments • Patrons(after verification by library card) • Loan status • Review and/or renew items • By list or barcode or ‘renew all’ • Checks with LMS & renews what’s allowed • Review or cancel requested items • Access another Patron’s account

  10. What Do We Need • Analog line or lines • Connection for software install(LogMein, PC Anywhere etc.) • Windows Server 2012 R2 • PC/Server • Complete installation form • Get quote and install setup with Innovative

  11. What Does Talkingtech Provide? Software Remote installation Dialogic Voice Card Testing

  12. Specifications • Pentium 4 2.8 GHZ 800 MHZ • 2GB of Ram • 50GB of Hard Drive Space • Windows 2012 Server • Network Interface • Raid 1 Configuration • Two free full length PCI,PCI-X or PCI-E slots available

  13. Reports  Realtime update  10 call descriptions  Created anytime  e-mailed to staff  Accountability

  14. Added Features • Condensed Calls • Professional Voice • Reports • Web Configuration • One System • Multi Extension Transfer

  15. In Summary… Why Talkingtech • Leader in telephone notification and self service for patrons • Flexibility • Designed for public libraries, helping brand • Enhancements made by current customers. New versions. • Stability • Transportable • Modern Library Awards

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