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EG Tech Professional ESS Operations

Create, manage, and track tickets for service and support, including warranty information. Perform hardware and software diagnostics, generate repair quotations, and ensure quality control. Streamline the flow of tickets and responsibilities for efficient operations support.

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EG Tech Professional ESS Operations

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  1. EG Tech ProfessionalESS Operations

  2. ESS Solution Flow… Customers’ Porter Bank Name, Client’s Name, Terminal Serial No. Create Ticket Ticket & Warranty Info Reported Problem Ticket – Service Support Collection Warranty Database Repair Quotation for Client Confirmation Acceptance Set Warranty Condition & Problem Found QC Check Delivery QC Process Problem Diagnostic & Rectification Hardware – Software – Level 2 Support - Factory Check-in Check-out Release Test Release Test Factory Stress Testing Admin Acceptance

  3. ESS Flow, Stage & Responsibilities… System Support Intercepting Program Pending Collection Customer Received Driver Driver Collection Delivery Received Acceptance Customer Care QC Admin Received Received Received Received Received Factory Check-in Hardware Lab Software Lab Level 2 Support Driver Release Test Admin Acceptance Admin Factory (In-Factory) Factory Check-out Driver Admin

  4. ESS Solution… • Production Environment: • PrimeAdmin.egtech-ms.com/servicedesk • Test/Acceptance Environment: • Tdrs.egtech-ms.com:33077/servicedesk

  5. Thank you Operations Support

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