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How Does the ESC Work With You?

How Does the ESC Work With You?. Communication Channels. Mass HR ESC Service Delivery. Communication Channels. Partners. Customers. Agency HR / Payroll Contacted for employee, approver, or for wider scope Agency inquiry resolution Agency IT

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How Does the ESC Work With You?

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  1. How Does the ESC Work With You? Communication Channels Mass HR ESC Service Delivery Communication Channels Partners Customers • Agency HR / Payroll • Contacted for employee, approver, or for wider scope Agency inquiry resolution • Agency IT • Contacted for IT issue resolution related to Agency • CommonHelp (ITD) • Contacted for ITD related issue resolution • CTR • Contacted for MMARS / LCM, Audit, and Taxes related issue resolution • HR/CMS Tier 3 • Contacted for HR/CMS related issue resolution • Employees • Contacting for personal service inquiry • Approvers (Managers / Supervisors) • Contacting for personal (approver) service inquiry • Contacting for inquiries regarding employees • Agency HR / Payroll • Contacting on behalf of employee or approvers or for wider scope Agency inquiry Inquiry Management Tier 1 Password Management Time Entry • Telephone • Email • Mail • Fax • Case Mgmt Prior Period Adjustments • Telephone • Email • Mail • Fax Tier 2 Exception Management Reporting & Analytics

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