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Design by (User) Community

Design by (User) Community. Jessica Seddon Indian Institute for Human Settlements Visiting Fellow, U.S. EPA. Some Challenges. “Sticky information” matching problems framed in social terms with responses in technology terms Differing imaginations of what’s possible.

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Design by (User) Community

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  1. Design by (User) Community Jessica Seddon Indian Institute for Human Settlements Visiting Fellow, U.S. EPA

  2. Some Challenges • “Sticky information” • matching problems framed in social terms with responses in technology terms • Differing imaginations of what’s possible. • Strategic incentives to lie • Risk aversion, transparency aversion • Voice: Power and standing of users • “Sovereignty” issues: standards as public institutions with political consequences

  3. Tale of 2 systems

  4. Public Grievance & RedressalSystem • Platform for accepting citizen complaints, routing them into government departmental systems. • Reports performance on addressing complaints to managers + public, real time. • Software in use in 130+ cities in India www.egovernments.org

  5. 78 21 5 54 33 99 238 32 61 AIRNow • Data Users • Federal agencies (e.g., NOAA, USFS) • Media (e.g., CNN, The Weather Channel) • Weather Service Providers (e.g., AccuWeather, WeatherBug) • Local media • Universities (e.g. UMD Smog Blog) • Researchers • Websites/Apps (private/government) • Data Providers • Federal – 10 • State and Provincial – 51 • Local – 41 • Tribal – 12 • Other – 13 • 2000+ monitoring sites • Multi-pollutants (e.g., ozone and particles) (www.airnow.gov)

  6. Context for User Involvement

  7. Evolution of AIRNow 1997 2001 Shanghai 2007 2010

  8. Public Grievance and Redressal • Intense pre-product consultation, limited additional changes. • Mixed city adoption, even when bundled with other products. • Design ideas from three sources: • User innovation & customization in specific cases (bounded by technology barriers) • Required explicit and additional effort to elicit user feedback. • Analysis of usage patterns.

  9. What Seemed to Work? • User participation often takes extra effort • User innovation tactics: Identify & involve “lead users” • Creation of boundary organizations • Insulate user fora from user organization hierarchies. • Connect discussions to leadership & decisionmaking. • Revealed preference + stated preferences: usage tracking

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