OUTLINES

1. QUALIY MANAGEMENT PRACTICES AMONG A/E ORGANIZATIONSBYGulam Farooq DEC 1997Presented by:Hezam Al-Qahtani

2. OUTLINES • Introduction • Significance of the Study • Objective • Scope and Limitations • Literature Review • Research Methodology • Results and Discussions

3. INTRODUCTION Two main reasons prompted many organizations redefine their management principles to ensure their survival. • The increasing competition between organizations. • The growing satisfaction demands of customers.

4. QUALITY IN CONSTRUCTION AS IT WAS DEFINED BY THE AUTHOR: • Is the conformance to requirements as defined by: • The owner • A/E • Contractor • and the regulatory agencies • Ensuring quality is the responsibility of the A/E.

5. SIGNIFICANCE OF THE STUDY • To increase the awareness of quality management practices among local A/E organizations. • Can be used as an aid to build a framework for implementing a QM system as per the local organizational characteristics. • Can be used to help A/E organizations to improve their services by making them aware of their deficiencies.

6. OBJECTIVE OF THE STUDY: • This study investigate the quality management (QM) practices prevalent among the A/E organizations in the Eastern Province of Saudi Arabia by seeking the answers of the following questions: • What are the QM practices prevalent among the A/E organizations? • What areas of the QM system, e.g. organizational quality policy, design control, design review, document control, working relationship, audit, etc., are practiced? • To what extent are the different areas of the QM system developed? • What is the quality of service provided by the A/E organizations?

7. SCOPE AND LIMITATIONS: • The study is limited to the A/E consulting organizations in the Eastern Province Of Saudi Arabia. • The organizations are those so classified by the Chamber of Commerce.

8. LITERATURE REVIEW • Taking the quality improvement programs of Philip B. Crosby, W. Edwards Deming, and Joseph M. Juran as guide lines to look for quality practices. • Concentrating on quality in the Design process. • Using previous studies as guidelines to insure quality. • Focusing on the QM practices of making sure that activities happen the way they were planned.

9. RESEARCH METHODLOGY • The research consisted of a questionnaire survey among the local A/E organizations of the Eastern Province. • The questionnaire survey was conducted mostly by mailing the questionnaire and partly by conducting an interview with willing organizations.

10. QUESTIONNAIRE DESIGN: • The questionnaire consisted of seventy questions grouped into the following QM areas:

12. QUESTIONNAIRE DESIGN (con’t) • The respondents were requested to record their opinions regarding the extent of QM practices as: • “Always”=100% • “Mostly”=75% • “Sometimes”=50% • “Rarely”=25% • “Never”=0%

13. QUESTIONNAIRE DESIGN (con’t) • The respondents answers were utilized to fulfill the objectives of the study. • The average prevalence of quality management were determined by the following equation: Average Prevalence= (100x1+75x2+50x3+25x4+0x5)/(x1+x2+x3+x4+x5) Where X1=number of respondents answering “Always” X2=number of respondents answering “mostly” X3=number of respondents answering “Sometimes” X4=number of respondents answering “Rarely” X5=number of respondents answering “never”

14. RESULTS AND DISCUSSIONS • As mentioned before; the statements in the questionnaire were designed to measure the fifteen quality management areas and results were as follows: • The most prevalent quality management areas are design review, design changes, document control, and design planning. • The lowest prevalent areas are performance quality audit, employee training and education, working relationship, and interface control.

16. Thanks! • Questions?