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Communication can be a bear!. How communications happens. Communication is the process of creating and sharing meaning. (Words). Decode. Abstraction. Encode. Sender. Concept. Concept. Sensemaker. Feedback. Decode. Encode. Participants are the senders and
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Communication can be a bear!
How communications happens
Communication is the process of creating and sharing meaning.
(Words) Decode Abstraction Encode Sender Concept Concept Sensemaker Feedback Decode Encode Participants are the senders and receivers in a communication
Non-verbal Communication Mehrabian’s statistical inquiry • 7% - Words alone. • 38% - The way they are said. • 55% - Facial expression
Major Non-verbal Behaviors • Eye Contact • Facial Expressions • Gestures • Proximity • Paralinguistics
Paralinguistics • Tone • Pitch • Rhythm • Timbre • Loudness • Inflection
Channels • Words • Auditory • Visual Noise • External • Internal
Why do we communicate? All communication is goal-oriented. -- Kathy Kellerman, 1992
Why do we communicate? The goal of all communication is to Influence behavior -- Tony Abel, 2003