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Business Etiquette

Business Etiquette. Essential Business Skills. Danielle Cicalese Caldwell College. overview. Behavior analyst’s image First impressions Dress code Meeting etiquette Dining etiquette Culture differences Cell phone etiquette Thank you cards Total package S ummary.

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Business Etiquette

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  1. Business Etiquette Essential Business Skills Danielle Cicalese Caldwell College

  2. overview Behavior analyst’s image First impressions Dress code Meeting etiquette Dining etiquette Culture differences Cell phone etiquette Thank you cards Total package Summary

  3. “gaggle of behavior geeks” Our current image

  4. Comparison of terminologies Applied Behavior Analysis Occupational Therapy Sensation Consciousness Arousal Awareness Judgment Sensory overload • Aversive • Extinction • Reinforcement • Punishment • Control • Satiation

  5. New generation of behavior analysts

  6. However… “being technically competent alone is no longer enough for the behavior analysis professional”

  7. First impressions • How to dress for an interview “HIGH-TOUCH, HIGH-TECH” Rates for service may compare with some MDs ,and PhD psychologist

  8. First impressions “Dr. Samuels, this is Becky’s behavior analyst. I asked her to come with me today because we want to evaluate Becky’s medications to see if they are helping her in school.” “Good morning, Ms. Hanover. I’d like to introduce you to my new behavior analyst, who will be working with you this year. Gretchen got her master’s in applied behavior analysis from Caldwell College, and she also has an undergraduate degree in special education with a minor in child development.”

  9. Dress code • Know the dress code for the school or agency you are working for • If you work in a setting where you may be getting dirty or messy, bring a change of clothes for meetings

  10. Women’s Do Wear

  11. Women’s don’t wear

  12. Men’s do wear

  13. Men’s don’t wear

  14. Men & Women Don't

  15. Getting to know you “Best” first impression Remembering Behavior Always get and give a card Make quick notes when you can Use mnemonic to help you remember who is who…. • Do your homework • Be 10 min early for any meeting • Check your appearance and breath • Make good but not “scary” eye contact • Use proper titles

  16. Meeting etiquette Seating Introductions Smile Say hello Introduce yourself Introduce anyone you brought to the meeting (including titles) • Pay attention to seating patterns • Briefly wait for your host to let you know where to sit • If seating is not arranged sit where you have good eye contact with key players

  17. Meeting etiquette cont. Food and drink Talk about “them” Ask questions about meeting attendees Make note of personal items and ask about them Find something in common but don’t waste precious time Keep icebreakers short and get to business! • Always except whatever is offered • Appear appreciative • Don’t require any dietary specialties

  18. Business meals Dining Etiquette

  19. culture • Know your audience! • Americans tend to give direct feedback, however this is not true of every culture, be aware of who you are addressing

  20. Aba-international Ireland China Italy Turkey Mexico

  21. Cell phone etiquette Turn your phone off! Not on vibrate Not on silent Your client deserves your full attention! Confidentiality Cell phone conversations in public can violate confidentiality between professional and client

  22. Thank you Card Etiquette Always hand write the card Deliver within 24 hours of the meeting

  23. Total package impression • Arrive early • Use cell phone etiquette • Research the individuals you are meeting • Share your knowledge in regard to the meeting attendees • Assure the staff, parents and meeting attendees that you are well-trained behavior analyst and you will use all of your skills to help the client

  24. summary Skilled Dressed for success Use laymen terms when appropriate Be confident and knowledgeable about introductions Proper meeting, dining, & cell phone etiquette

  25. How to Win Friends & Influence People 5 Steps to Professional Presence http://textbooks-savings.info/wp-content/uploads/pdfs/Its%20Not%20What%20You%20Say%20%20Its%20How%20You%20Say%20It%20Ready-to-Use%20Advice%20for%20Presentations%20%20Speeches%20%20and%20Other%20Speaking%20Occasions%20%20Large%20and%20Small%20by%20Joan%20Detz%20-%20This%20Book%20Is%20Loaded%20With%20Wisdom.pdf

  26. References Bailey, J. S., & Burch, M. R. (2010) 25 Essential skills & strategies for the professional behavior analyst. Routledge.

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