DO Put plan into action Monitor progress during implementation Over pre-determined time

1. ACT • If successful… • Standardize the process • Make changes across the lab • Communicate the changes to all affected staff • If necessary, train • If unsuccessful… • Use information collected during DO and CHECK for problem analysis => post-improvement data from Cycle 1 become baseline data for Cycle 2 • Start 2nd PDCA cycle  PLAN • PLAN • Clearly identify a problem • What’s the real problem? • Use all available resources to understand the problem • Clearly define the problem  collect baseline data • Define: • WHAT is wrong? • WHERE is it happening? • WHO is involved? • WHEN is it happening? • 3. Determine possible causes and brainstorm solutions • 4. Clearly define AIM • (What do you want to achieve?) • SMART objectives • Specific • Measurable • Achievable • Realistic • Time • 5. Create an action plan Quick Fixes DATA (base) A P C D CHECK At the end of pre-determined time Did changes result in desired / expected outcomes? How easy or difficult was it to achieve results or failure? Check for unforseen consequences to help in next phase • DO • Put plan into action • Monitor progress during implementation • Over pre-determined time • DOCUMENT how the plan is being executed • Record results Results = Expectations? DATA (post) Tool 1: The PDCA Cycle