Journeying with Lean Healthcare’s Best

1. Journeying with Lean Healthcare’s Best October 17, 2017

2. Tonight’s TopicLearning from Lean Healthcare’s Best 6:00 – 6:25 Food, networking, setup 6:25 – 6:35 Thanks! and Introductions, Needs and Offers 6:35 – 6:40 Virginia Mason Institute (VMI) – Melissa Lin, Sensei Catalysis – Helen Zak, Chief Development Officer 6:40 – 6:45 Interactive 6:45 – 7:25Panel discussion: * Martin’s Point Healthcare (Catalysis) -- Bonnie Baker * North Shore Medical Center (VM Institute) – Lindsay Gainer * UMass Memorial Health Care (Catalysis) - Lori Pelletier, VP Performance Excellence - Jeffrey Smith, COO - Eric Dickson, CEO 7:25 – 7:55 Q & A – discussion with panel 7:55 – 8:00 Wrap-up

3. Who We Are…and What We Do • Learning – topical evening events (quarterly), gemba walks, links, surveys • Networking – web site, job postings, LinkedIn group, affiliation (e.g. NHLN) • Social – summer gathering 450+ Members 100+ organizations across Massachusetts Leadership Team Doug Alden, Jonathan Baum, Jeff Durney, Tom Gormley, Bruce Hamilton, Kae Santos Founders Douglas Alden (Lahey) Jonathan Baum (Brigham) Andy Wurtzel (Newton-Wellesley)

4. Massachusetts Hospital LEAN Network (MHLN) MISSION founded 2009 To network with all Massachusetts hospitals' LEAN Performance Improvement (PI) practitioners involved in PI methodologies (Lean, Six Sigma, etc) to: • Have fun-- This is the primary objective.. Let's face it, the type of people that choose Performance Improvement are usually very interesting ! • Network (Promote learning and sharing) - within the Massachusetts healthcare quality improvement field…among both practitioners and those interested in the industry. Find other people who do what we do, to get ideas, to share, to see how others approach similar challenges. • Currently have 450+ members across 100+ Massachusetts hospitals and other healthcare facilities 3) Exists for You-- This group exists purely to promote Lean PI learning and networking in Massachusetts hospitals. This is NOT the organizers' group; this is your group. We would not exist if it was not for you. Thus, anyone may provide ideas, comments, and/or offer help to improve how this network can better serve you. http://www.mhln.org/

5. Topics – Past and Present Fall, 2017 – Summer, 2018 Learning from Lean Healthcare’s Best(October, 2017) Learn about Virginia Mason Institute and Catalysis from a panel of New England health systems working with them. Lean Learning Lounge: Red-Hot Improvement Topics (by member vote)(Jan-Feb, 2018) Mini group discussions on topics chosen by members. Last year included Patient Access; ED Flow; and Lean Training Tip of the Spear: Training Clinicians in Lean – PI (May-June, 2018) Training busy clinicians to understand and lead PI is a challenge. Learn what Partners Healthcare is doing to address this gap. Launched in 2010, Partners CPIP is a 6-day experiential program conducted over 6 months. Lean Coach Training in Japan(February, 2017) Gerry Velasco, Vice President, Performance Improvement, Atrius Health Systems-Based Approach to End of Life Care (October 2016) Jo Paladino, MD , Palliative Care physician , Dana-Farber Cancer Institute and Ariadne Labs The Role of Executive Management in Improvement and Lean (Signature Healthcare)(May, 2016) Kim Hollon, CEO, Brockton Hospital Applying Lean Six Sigma to Patient Access(March, 2016) Howard Brightman, Director, Enterprise Project Management Office Kevin Pawl, Director, Patient Access; Eric Nathanson, Director, Contracting Sustaining Quality Improvement (November, 2015) Tom Gormley, South Shore Hospital, Senior Lean Advisor Summer Gemba Walk Series (July-August 2015) Mass General Hospital’s Center for Comparative Medicine Reducing medication errors at South Shore Hospital Shingo & Baldrige: Oper. Excellence Strategies (June, 2015) José Daniel Paredes, UL Associate Director, Continuous Improvement & Marta Nichols, Executive Director of Partners in Performance Excellence http://www.mhln.org/

6. Needs and Offers • Looking for Lean – PI jobs in healthcare • Have open positions for Lean – PI in healthcare (post on the MHLN site?) • Happy Healthcare Quality Week http://www.mhln.org/ Email: masshln2009@gmail.com

7. “Any improvement must be made … under the guidance of a teacher…”Decoding the DNA of the Toyota Production System. Stephen Spear, Kent Bowen

8. Interactive Exercise Share a few of your thoughts Share with someone in a seat near you, not from your employer: How have you or your employer engaged outside experts from healthcare, other industries, consulting, or academia, for guidance on your lean journey? How did you choose them? What value or benefits were you seeking in engaging these experts? How did the experience compare with your expectations? http://www.mhln.org/ Email: masshln2009@gmail.com

9. Tonight’s TopicLearning from Lean Healthcare’s Best 6:00 – 6:25 Food, networking, setup 6:25 – 6:35 Introductions 6:35 – 6:40 Virginia Mason Institute – Melissa Lin, Sensei Catalysis – Helen Zak, Chief Development Officer 6:40 – 6:45 Interactive 6:45 – 7:25Panel discussion: * Martin’s Point Health Care (Catalysis) -- Bonnie Baker * North Shore Medical Center (VM Institute) –Lindsay Gainer * UMass Memorial Health Care (Catalysis) - Lori Pelletier, VP Performance Excellence - Jeffrey Smith, COO - Eric Dickson, CEO 7:25 – 7:55 Q & A – discussion with panel 7:55 – 8:00 Wrap-up http://www.mhln.org/ Email: masshln2009@gmail.com

10. Q & A Our Panel: • Bonnie BakerDirector, Martin's Point Management System (MPMS) Martins Point Health Care • Lindsay Gainer, RN, MSNSenior Executive Director of InnovationNorth Shore Medical Center UMass Memorial Health Care • Lori Pelletier, PhDVP, Performance Excellence • Jeffrey Smith, MD, COO • Eric Dickson, MD, CEO Suggested topics: Inspiring interest in learning about VMI and Catalysis within your organization Peer-to-peer networking between health systems Senior executive engagement in services provided by these two organizations Strategic vs. tactical engagement of VMI and Catalysis Using these providers vs. other experts Barriers to engaging outside experts like VMI or Catalysis http://www.mhln.org/ Email: masshln2009@gmail.com