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COMPANY PROFILE

COMPANY PROFILE. CONTENTS. 3. 11. BRIEF SUMMARY. CULTURE. 12. ASSETS. 5. MARKET. 13. ORGANIZATIONAL STRUCTURE. 7. MAIN CUSTOMERS. 14. MODUS OPERANDI. 8. EXPANSION PLAN. 10. MARKETING. BRIEF SUMMARY. 2003 - COMPANY START- UP In flight services provider start- up.

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COMPANY PROFILE

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  1. COMPANY PROFILE

  2. CONTENTS 3 11 BRIEF SUMMARY CULTURE 12 ASSETS 5 MARKET 13 ORGANIZATIONAL STRUCTURE 7 MAIN CUSTOMERS 14 MODUS OPERANDI 8 EXPANSION PLAN 10 MARKETING

  3. BRIEF SUMMARY 2003 - COMPANY START-UP In flight servicesprovider start- up. 2005 - Investmenton satellite technology to obtain contents of foreign newspapers allowing local prints. Transference of this activity to independent company. 2010 – ULD REPAIR SHOP SET-UP Aircraft components maintenance repair shop set up. 2011- GSE MAINTENANCE Ground Support Equipment repair shop set up 2003 2004 2005 2008 2010 2011 2011 2004 - CORPORATE IMAGE Significant investment in the development of a new and consistent corporative image. 2008 - INAC LICENCE Licensed by National Aviation Authorities to operate as an Air Transportation Service Provider. The first contract with an Airline was also signed. 2011- EASA PART 145 MAINTENANCE ORGANIZATION CERTIFICATION Licensed and certified by INAC and EASA to operate as an Aircraft Maintenance Organization

  4. BRIEFSUMMARY 2011 - GSE CONTRACT ASSIGNMENT GSE maintenance contract signed with the major handling operator in Portugal. 2012 - PASSENGER HANDLING Contract signed with major Handling Company to provide airport services (Lost & Found, Ass. to Pax w/ special needs, Lounge Management, Transit Passengers Management) 2012 - GROUND FORCE TENDER OCT/ Tender for additional services for major local handling company. 2013- STOCK MARKET Finance project for the Brazilian operation. 2011 2012 2012 2012 2012 2013 2013 2012 - TAP TENDER FOR IN FLIGHT SERVICES AUG/ tender for additional inflight services for major airline operator. 2013 - TAP IN FLIGHT SERVICES FEV/ Following AUG12 tender contract was assigned. 2012 - ULD’S TAP CONTRACT Contract signed with TAP (Major Airline Operator) for maintenance of ULD’s.

  5. MARKET MAINTENANCE HANDLING (RAMP) HANDLING (PAX) • GSE – GROUND SUPPORT EQUIPMENT • AIRCRAFT COMPONENTS • CATERING EQUIPMENT • GSE – DESIGN/MANUFACTURING • INFLIGHT SERVICES • INFLIGHT ENTERTAINMENT • AIRCRAFT CLEANING • ON BOARD PRESS • ON BOARD AMENITIES • CHECK-IN • ASS. TO PAX W/ SPECIAL NEEDS • LOST & FOUND • LOUNGES MANAGEMENT • ADMINISTRATIVE SUPPORT (B2B) Single, clear identifiable customer (B2B) Services for customer with a high use of resources

  6. MARKET ACADEMY • INITIAL AVIATION • SAFETY & SECURITY • BEHAVIOURAL TRAINING • AVIATION MANAGEMENT • TRAIN THE TRAINER • AVIATION EXECUTIVE MBA

  7. MAINCUSTOMERS GROUND FORCE (MAJOR NATIONAL HANDLING COMPANY) TAP (MAJOR NATIONAL AIRLINE) LOJAS FRANCAS (MAJOR DUTTY-FREE OPERATOR)

  8. NATIONAL STRATEGY • OPORTO AIRPORT • SÃO MIGUEL AIRPORT • FUNCHAL AIRPORT • FARO AIRPOT EXPANSION PLAN INTERNATIONALIZATION STRATEGY • BRAZIL

  9. EXPANSION PLAN STRATEGY NATIONAL NATIONAL NATIONAL NATIONAL INTER -NATIONAL MULTI-NATIONAL LISBON AIRPORT OPORTO AIRPORT FUNCHAL AIRPORT SÃO MIGUEL AIRPORT BRAZIL EUROPE GEOGRAPHICAL EXPANSION PROCESS

  10. MARKETING COSTUMER DIRECT INTERACTION MARKETING-MIX INTERACTIVE MARKETING EXTERNAL MARKETING SERVICE CULTURE SKILLS KNOW-HOW MOTIVATION SKILLS DEFINITION IFS TEAM INTERNAL MARKETING INTERNAL TRAINING AND INTERACTIVE COMMUNICATION TIGHT SELECTION/RECRUITMENT PROCESS

  11. CULTURE 1 2 3 4 MILITARY CULTURE AVAILABILITY 24/7 OPERATIONAL RELIABILITY KNOW-HOW OBSESSIONFOR DISCIPLINE METHODICAL AND CONSISTENT PERFORMANCE ATTENTION TO DETAIL WITHOUT COMPLACENCY ALL REQUESTS ATTENDED ANYTIME WITHOUT HESITATION OR COMPLEXITY WE ARE THE SOLUTION SYSTEMATIC CROSS-CHECKS REDUNDANT RESOURCES PERMANENT SUPERVISION THIRD LINE OPERATIONAL BACK-UP TRAINING PROGRAMS SPECIFIC AND CUSTOMIZED SKILLS PERFORMANCE EXCELLENCY

  12. ASSETS RELIABILITY EXCEED THE EXPECTATIONS ADVANTAGE CERTIFICATIONS KNOW-HOW QUALITY AND RELIABILITY EXPERIENCE AND TRAINING

  13. ORGANIZATIONAL STRUCTURE

  14. MODUS OPERANDI HUMAN RESOURCES OPERATIONS BUSINESS PLAN INVESTMENT FINANCING

  15. FACTS

  16. FACTS

  17. FACTS 10% 15% 85% 288% 133%

  18. FACTS 200 195 185 61 24

  19. SERVICES • MAINTENANCE • RAMP • INFLIGHT • PASSANGERS • ACADEMY www.ifsolutions.pt Phone: +351 219421055 Fax: + 351 219421355 E-mail: ifsolutions@ifsolutions.pt

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