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Innovative strategies to meet parliamentarians’ changing needs [NB see ‘Notes’ for commentary to slides]

Innovative strategies to meet parliamentarians’ changing needs [NB see ‘Notes’ for commentary to slides]. Iain Watt Library of the European Parliament. Innovation process Key strategies Emerging trends Outliers. Structure. INNOVATION PROCESS. KEY STRATEGIES. EMERGING TRENDS. OUTLIERS.

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Innovative strategies to meet parliamentarians’ changing needs [NB see ‘Notes’ for commentary to slides]

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  1. Innovative strategies to meet parliamentarians’ changing needs [NB see ‘Notes’ for commentary to slides] Iain Watt Library of the European Parliament IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  2. Innovation process Key strategies Emerging trends Outliers Structure INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  3. Parliamentary libraries are diverse Resources and functions vary e.g. some have public information function, others not Range from traditional library service to information and research services with ‘no library’ A basic service in one parliament can be an innovation in another What is an innovation? INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  4. New services New approaches to old services e.g. switch from paper to electronic delivery better quality, greater efficiency New marketing approach (e.g. existing services to new clients) Kinds of innovation INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  5. Closeness to customers Integration with Members’ work Feedback – formal and informal Market research Focus groups Surveys Aim – to develop services adapted to specific needs Understanding Members’ needs INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  6. Change management & flexibility Management of knowledge & creativity Collaboration Some libraries: Special management processes External support “Innovation unit” The innovation process INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  7. Customer-friendly services working to defined standards Focus on achieving measurable outcomes, on value Streamlining & simplification Flexibility Collaboration, sharing knowledge Partnerships Service quality & value INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  8. Speed, brevity, clarity: products for clients Targeted, customised updates Professional approach to information quality Reducing information overload and raising information quality INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  9. Intranets and databases Federated searching Better access to government information international information (law & country information) Institutional documentation Historical information Improving access to information INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  10. Training Members’ and their intermediaries to be more effective in their information work Working with Members and IT Design for self-service Leveraging of information expertise Enabling INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  11. Media monitoring (institution and individual Members) Constituencies – media monitoring, socio-economic profiles Evaluation of policy issues and policies Information for politics INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  12. Libraries offer not just references but guides, summaries and overviews Research - shorter briefing papers to fast response times Libraries are converging with research More subject specialisation Convergence library/research INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  13. Libraries traditionally a reactive support service – client expresses the need but Information is more useful at the start of a project Identifying information needs is easier inside a process or project Integration in work processes (Legislative) project teams Integration INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  14. Web 2.0 – sharing knowledge Inside libraries Inside parliaments Communicating with citizens New forms of participation and engagement Library as support or actor Back to the future? Knowledge sharing and ‘OpenParl’ INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  15. Members are mobile – can their information service follow? Members (and citizens) might prefer to listen/look rather than read Audio briefings Podcasts Video (e.g. YouTube) Service anywhereAudio-visual services INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

  16. Research function to increasingly become an ‘intelligent client’ for contracted-in expertise? Tradition of non-partisan, objective information BUT Members often want politically useful information Contracting expertiseThe non-partisan partisan INNOVATION PROCESS KEY STRATEGIES EMERGING TRENDS OUTLIERS IFLA/IPU/ASGP Conference, Geneva, 16 October 2008

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