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Patient and Family Centered Care Curriculum

Patient and Family Centered Care Curriculum. Keith J. Mann DeeJo Miller Sheryl Chadwick. Goals. Improve communication skills with patients and families Learn the importance of partnering with families in the care of their child

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Patient and Family Centered Care Curriculum

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  1. Patient and Family Centered Care Curriculum Keith J. Mann DeeJo Miller Sheryl Chadwick

  2. Goals • Improve communication skills with patients and families • Learn the importance of partnering with families in the care of their child • Recognize the unique needs of families coping with a complex needs child and/or child with a chronic illness • Recognize the barriers that exist for families in our health care system • Acknowledge personal biases and beliefs while respecting the cultural and spiritual beliefs of the family • Identify and promote the unique strengths of the family • Recognize that the family is the constant in the child’s life • Improve intra-hospital communication between physicians

  3. Curriculum Details • Intern Year • Orientation lunch with members of the Family Advisory Board • Intern retreat focused on communication • “Match Day” Lunch • Family resides within 30 minutes of Children’s Mercy Hospital • Child is < 12 years of age • Child has been seen in > 3 specialty clinics at CMHC within the past 12 months • Child has a chronic condition that will still be present in 3 years • Parent/caregiver speaks English

  4. Orientation Lunch Questions to ask residents at the orientation lunch • What did you like best about medical school? • Where did you grow up? • What do you do in your spare time? • Tell me about your family. • Is there anything that makes you nervous about talking to families? Questions to ask families at the orientation lunch • In addition to being a parent, what else do you do? • What does your family like to do for fun? • Why did you join the FAB? • Tell me about your family. • Tell me about a positive experience with a resident and why you remember this incident. • What is one piece of advice that you would give to all new residents?

  5. Curriculum Details • Second year • Home visit • Hematology-Oncology mid-rotation seminar • Standardized patients • Third Year • Office visit

  6. Patient-Practitioner Orientation Scale

  7. Patient-Practitioner Orientation Scale

  8. Results of Match Day Lunch and Family Training

  9. Summary • Curriculum designed to attitudes, behaviors, and skills not always addressed in residency training • First year had many successful moments • Difficult to maintain • Improvements each year

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