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CLIENT EXIT

CLIENT EXIT. Profile. A total of 436 dropouts were interviewed. Majority (75%) of the dropouts are female. More than fifty percent (53.8%) of the respondents had one to three loan cycles. Eighty percent of the dropouts decided to leave AFCCo on their own accord. Reasons for leaving AFCCO.

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CLIENT EXIT

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  1. CLIENT EXIT

  2. Profile • A total of 436 dropouts were interviewed. • Majority (75%) of the dropouts are female. • More than fifty percent (53.8%) of the respondents had one to three loan cycles. • Eighty percent of the dropouts decided to leave AFCCo on their own accord.

  3. Reasons for leaving AFCCO • Majority of the dropouts stated that they left AFFCO due to problems related to policy, center, personal life, business, and economic downturn. • Policy-related: .loan terms are too short • Center-related: cannot follow center policies

  4. Reasons for leaving AFCCO • Business-related: Have seasonal business and will only acquire a loan if needed. • Personal reasons: missed payments due to family crisis or celebrations. • Economic-related: existence of new business competitors that decreases income.

  5. Loan Use • Loans were used as startup capital of business. • Loans also helped the family in terms of providing education for its members. • Experience of dropouts in repayment ranges from “good” to “had problems” • Majority of the clients said that their income either increased slightly or stayed the same upon availing the loan.

  6. Dropouts cited three major benefits from their centers: - Became friends with fellow center members. - Helped in loan repayments - received assistance in their personal problems.

  7. Forty seven percent of the dropouts will encourage other friends and relatives to join AFCCO.

  8. Gender

  9. Loan Cycle

  10. Amount of Loan

  11. Payment of Last Loan

  12. Amount of Savings Withdrawn

  13. Income Generating Activity

  14. Decision to leave AFCCo

  15. Reasons of AFCCo

  16. Problems related to Policies

  17. Problems related to the center

  18. Business-related Reasons

  19. Personal Reasons

  20. Economic-related reasons • .

  21. Use of Loan (Business)

  22. Use of loan (Family)

  23. Experience in loan payment

  24. Change in Income

  25. Benefits from Center

  26. Weekly Center Meeting Experience

  27. Return to the program

  28. Encourage others

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