David Mims – Senior Vice President, Risk Management, LQ Management LLC

1. Establishing a Property Loss Response Program: Hospitality and Lodging IndustryWednesday April 30, 20149:00am – 11:00amIND005

2. David Mims – Senior Vice President, Risk Management, LQ Management LLC • John Wink – Senior Vice President, Alliant Insurance Services • Kenneth Ritter – Principal, Quantum Global Advisors, LLC • Stacy Mazur – CEO / President, Interstate Restoration

3. Presentation Goals • To keep everyone awake!

4. Understand the importance and key components of a Property Loss Response Program • Establish internal and external claim handling procedures

5. Why develop and implement a Property Loss Response Program?

6. “Well begun is half done.” - Aristotle

7. Provide control in the chaotic aftermath of a loss • Organizational • Informed decision making Functions / Benefits of a Program • Manage insured’s concerns & needs • Physical Facilitated repairs & expedited resumption of operations • Coordinated claim process • Claim • Efficient collection & exchange of information • Effective & timely claim resolutions

8. Pre-Loss Planning

9. Coverage Forms • Accurate Schedule of Locations / Values • Build insurer & adjuster relationships Underwriting Needs & Priorities (Pre-Loss)

11. Pre-Loss Planning

12. Establish insured’s internal Response Team • Select external team members Response Team (Pre-Loss)

13. Example of Internal Team General Counsel Risk Management Purchasing Accounting Operations Facilities / Asset Management Fire & Life Safety Regional Asset Managers Energy & Lighting Architect & Design Hotel Management

14. Example of Property Loss Response Team Insured Risk Management Broker Insurance Carrier(s) Adjuster Insured Internal Departments Claim Consultant Insurer’s Experts Insured’s Experts

15. Pre-Loss Planning

16. Facility Level • Communication Protocol • Internal & External Develop Procedures (Pre-Loss) • Business Needs • Employees & Guests • Insurance Claim Requirements • Documentation & Cost Tracking

18. U.S. Disaster Risk Map

19. What Types of Incidents Can You Prepare For? • River Flooding • Wildfires • Winter Storms • Hurricanes

20. 1 • Mitigate Damage & Stabilize Asset Post-Loss Response

21. Assessment from site • Logistical challenges Mitigate Damage & Stabilize Asset • Obtain & review COPE data • Temporary repairs • Other points to consider

22. 1 • Mitigate Damage & Stabilize Asset Post-Loss Response • 2 • Assess Damage & Repair Asset

23. Damage Assessment & Repair of Assets

24. 1 • Mitigate Damage & Stabilize Asset Post-Loss Response • 2 • Assess Damage & Repair Asset • 3 • BI Considerations

25. BI Considerations > Explore creative ways to mitigate BI loss * Explore use of other company-owned facilities * Provide incentives to maintain business * Partner with other hotels > Public relations campaign / advertising > Track cancellations / walked guests

26. 1 • Mitigate Damage & Stabilize Asset Post-Loss Response • 2 • Assess Damage & Repair Asset • 3 • BI Considerations • 4 • Resolve Claim

27. Claim Resolution Manage expectations Facilitate exchange of information Maintain open dialogue with insurer Partial adjustment & payment of claim Develop exhaustive claim document

29. Questions? Contact Us! • David Mims – Senior Vice President, Risk Management, LQ Management LLC David.Mims@LaQuinta.com • John Wink – Senior Vice President, Alliant Insurance Services jwink@alliant.com • Kenneth Ritter – Principal, Quantum Global Advisors, LLC kritter@quantumglobaladvisors.com • Stacy Mazur – CEO / President, Interstate Restoration stacym@interstaterestoration.com

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