Building Systems to Support High Impact Practices

1. Building Systems to Support High Impact Practices Dr. Kimberly Bogle Jubinville – Associate Dean, School of Business Jane Yerrington – Assistant Dean, Academic Affairs Julia Lee – Associate Director of Institutional Research University College – Southern New Hampshire University Alyssa Czanrnecki-Duplisssie – Director of Graduate Program Van Loan School - Endicott College

2. Outline • Introduction/Organization/Background • Explanation of Services and Systems • Discussion/Questions • Understanding the questions to ask and how to start development, without resources to build systems • Discussion/Questions

3. Introduction • Small Liberal Arts College in New England – which is part of a larger University with diverse units • Graduate School – associated with a small residential New England College • Charge at both and resources at both • Explanation and discussion on building systems to track, implement and understand the impact of new strategic initiatives on one traditional college unit within the University. • Explanation and discussion on the initial steps in how to build a system attached to a university which has limited alignment.

4. Setting the Stage … • Strategic Planning • In the middle of the process OR • The driving Force • Accreditation and Site Visits • Incorporation • Roles and Responsibilities • Incorporate into existing role(s) … • New Resources …

5. Positions & Services Implementation of new processes Course Scheduling Inventory (CSI) Advising ITS Behavioral Intervention Team (BHI) The Learning Center Career Development Center Implementation of new software/systems Digital Measures Advocate Customer Relationship Management (CRM) Curriculum and Policy Management • Processes in place to streamline administrative duties • Comprehensive coding • Relationship development • Office moves/consolidation • Creation of new positions/programs • Dean of Student Success • Director of Learning Assessment • Degree in Three (DiT)

6. Systems & Reporting • Need for high quality and defensible data to better evaluate high impact practices and interventions. • From anecdotal/decentralized reporting from multiple business and academic units to a central unit with specialized functions to manage report requests. • Standardized reports made available in • a central location. Automated processes increased efficiency. • Additional functionality added to create interactive reports

7. Systems & Reporting Institutional Research Portal

8. Systems & Reporting Interactive Academic Dashboard

9. Systems & Reporting • Current projects include: • On-going research based on results from initiatives such as the Course Schedule Inventory • Summary Report on High Impact Practices (in collaboration with the Dean of Student Success)

10. Discussion • Questions • Break-out Discussion • Where is your organization in this process? • Questions to bring back campus and consider

11. Building from the ground-up Places to begin …. • Curriculum • Accreditation – Self Study & Site Visit • Strategic Plan Operations • Student support services • Additional staff assistance • Marketing • Scheduling • Faculty management/workload • Systems • Data analysis • Inquiry management • Forecasting • New LMS

12. Discussion • Questions • Where to begin? • Join with other activities currently on campus. • Stakeholders ….

13. Question & Comments If you would like a copy of this presentation please Email: j.yerrington@snhu.edu THANK YOU!