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1. Presentation for: Prepared for: Harvey Schafle, VP Information Technology, First Communications Company Confidential

2. The Premier Executive Team • Mark BriggsChairman and CEO • Previous experience: • CEO of ClientLogic, a $450 million BPO in the customer care and fulfillment space with 13,000 employees, 42 facilities, and operations in 12 countries. • CEO of Intelligent Electronics, a $4 billion PC distributor • CFO and later COO of Ingram Micro and predecessor Ingram companies. Ingram Micro is the largest distributor of microcomputer products globally with revenues of $20 billion+. • Jeff MichelPresident and COO • Previous experience: • COO of ClientLogic. • COO of Alliance Data Systems, an $800 million BPO in the private label credit card and merchant bank card business. • CIO and later COO of Electronic Payment Service (Mac Network), one of the largest ATM networks in the United States. • Took JC Penny & Sears from Catalogue to internet and established their 1st Call Center operations. • President of JC Penney Telemarketing, a 12,000 person – 16-site call center network • Patrick SullivanSenior V.P. of Operations • Previous experience: • Senior Solution Delivery Officer at ClientLogic, overseeing 8 of the 16 North American call centers. • Vice President of Call Center Operations for the following companies: OfficeMax, Alliance Data Systems, and JC Penney Company • Director of JC Penney Call Center in Nashville, oversaw a 425 position, 1,250 person call center • Controller of the JC Penney Telemarketing Division • Steve Kawalick CFO • Previous experience: • General Counsel / CFO at the International Operations of ClientLogic. • Led the legal negotiations in the largest and most significant outsourcing transaction with British Telecom valuing over $450 Million • Grew the International business from $66 Million in 2000 to $179 Million in 2003. • Served as Corporate Counsel, Assistant Secretary and General Counsel at Intelligent Electronics (NASD:INEL) Company Confidential

3. Project Management Process Premier's Experienced, Proven Management Team: • Flexible, agile Management • Has implemented literally hundreds of new client programs offshore • Understands the importance of governance in the outsource relationship • Has successfully assisted and served dozens of clients whose functions were previously performed internally and improved upon their processes substantially in each such situation • Possesses literally over 135 years collective experience in leadership within the BPO and Outsourced Services industry Premier's Business Model: • Premier BPO’s model replicates your model in mirror image fashion • Premier BPO conforms our delivery model to your every requirement and will not deviate therefrom • Extensive Expert Process Improvement and Process Leadership improves our Client’s BCP Planning, Operational Performance and “Learning Curves” in implementation and ongoing performance of all outsourced programs • US Ownership, US Based Account Management and US Based Project Management ensures Western excellence in quality • US Based Leadership Team directs every aspect of Premier's offshore Operational Project Management team. Company Confidential

4. Vision & Mission Vision Premier BPO was founded in 2003 by a group of BPO Industry veterans who shared a vision that not only is offshore outsourcing the growth opportunity of the future but the types of services provided are far more value-added in nature. At that time BPO was moving from simple data entry and tier 1 tech support to higher end services such as claims processing, billing support services, HR and accounting, market research, and hundreds of other business functions. Premier BPO was founded to provide those higher value added services which have proven to far exceed IT outsourcing. Moreover, the talent and capabilities of offshore professionals and agents have also far exceeded all expectations. Mission To provide the most effectual outsourced services and solutions for Call Center and Customer Facing services as well as Back Office functions with the optimum excellence in quality at a value proposition which is second to none. Company Confidential

5. Contact Center Services: “The Premier Way” PROVEN CUSTOMER EXPERIENCE:ENHACING THE RELATIONSHIP WITH YOUR MOST VALUABLE ASSET - THE CUSTOMERPremier BPO understands that the customers of Just Energy are your most valuable asset. We ensure that both your brand and that most valuable asset is maintained, protected, enhanced and grows by taking orders, answering questions and first call issue resolution with the highest degree of accuracy, timeliness, empathy, efficiency and excellence in quality. PROVEN SALES – CENTRICITY AND PROCESS IMPROVEMENT Premier BPO converts prospects to sales, saves sales and turns problem calls into new sales opportunities. Moreover, as proven, seasoned professionals with extensive leadership experience, Premier BPO expertly enhances execution of your processes by informing your team of any difficulties in a timely fashion, thereby increasing customer satisfaction, loyalty and profitability. PROVEN CAPABILITYWhether through our inbound call center services, where we apply our proven up-sell and cross-sell capabilities, or through outbound call programs, Premier BPO will meet or exceed your sales goals. Premier BPO collaborates with your sales and marketing departments in order to totally immerse our Agents in your product and service offerings and programs, including features, pricing , culture and sales points with the highest level of intimacy thereby achieving an unparalleled understanding of those products and services. Our professional sales staff applies that knowledge to significantly enhance the customer experience. Premier BPO’s sales style is informational, empathetic and helpful in nature and is designed to convert new customers and maintain existing customer satisfaction, thereby not only building and increasing sales but substantially enhancing your Brand with our optimum excellence in customer facing quality. Through these sales strategies, Premier BPO will be a source of income for your company. No longer must customer service be relegated to a pure “cost center “status. Premier BPO, as a valued, experienced and proven extension of your staff, will be a profit center. Company Confidential 5

6. Right Shoring of Processes NorthAmerica Project and Account Global Management PAKISTAN Philippines High quality Customer Care/Tech Support in Voice Based Programs and BPO A/R. A/P, HR, Customer Service, Voice Based Programs, Technical Support and Telesales China A/R. A/P. Billing Services, Business Process and Back Office Functions Premier provides End-to-End solution for North American companies going offshore. Company Confidential

7. Membership and Awards Company Confidential

8. ROI Example (with only ten agents) Total Annual Savings of $268,400.00 Per Year • *Conservative estimate of $330 infrastructure costsFOR PURPOSES OF THIS ILLUSTRATION: • Rent calculated @ $1.25/ft/month based on 65 sq ft per workstation = $80 • PC with software, phone, headset calculated @ $100 • Utilities calculated @ $25 • Depreciation on facility and equipment calculated @ $125 NOTE: This ROI Estimate is an example only, and while all figures provided are accurate, there may be other factors which will raise or lower the Onshore (Client) costs. Company Confidential

9. Service Offerings Company Confidential

10. Service Offerings Company Confidential

11. Service Offerings Company Confidential

12. Languages We Support • English • Spanish • Middle East, East Asia • Arabic • Bengali • Farsi (Persian) • Hindi • Kashmiri • Pashto • Punjabi • Pahari • Sindhi • Urdu Company Confidential

13. Languages We Support • English • Spanish • Asia-Pac Region • Chinese (all dialects) • Cantonese • Chinese • Filipino • Japanese • Korean • Malaysian • Mandarin • Spanish • Tagalog Company Confidential

14. Why Premier BPO • Why Outsource with Premier BPO? • Premier BPO provides low-cost, low-risk strategies for deploying your additional resources – without the normal employment constraints (i.e., No medical, workers comp, unemployment, etc. expenses0 • Premier BPO improves efficiency and productivity by delivering a service with world-class practices • Premier BPO delivers accuracy- accurate information, on-time which is compliant to all legislation • Premier BPO’s services are end-to-end F&A from Transactions to General Ledger to Management of accounts • Premier BPO provides SCALE- Switch-on, switch-off – flexible resources only when you need them • Premier BPO’s Business Insight Process Improvement- delivering top-line value and excellence in quality • Premier BPO’s Unparalleled, Proven Level of Leadership Experience- Over 135 years experienced C-Level team, with successful service delivery – for a diverse range of services with a large number of very satisfied Fortune 500, Inc. 500 and other industry leading companies. Leadership is of supreme importance • Premier BPO is US Owned, US Managed and US Operated- US-based organization with several outsourced Centers of Excellence Managed & Operated by US-based management • Large variety of diverse success stories – please visit (www.premierbpo.com) to view our Case Studies Company Confidential

15. Premier’s Cutting Edge NOC Facility • What We Do? • Our services divided into the following areas: • 1. Monitoring /Troubleshooting / Resolution • 2. Analytical Services • 3. Reporting • How We DO it • Monitoring /Troubleshooting / Resolution: • 1. Primary Environment • Alarms: • 1. Software Alarms • a. Disk Space Down - Issues Escalate to On Call SC Engineer and process ends • b. CPU Utilization Excessive - Issues Escalate to On Call SC Engineer and process ends • c. Excessive Memory Utilization - Issues Escalate to On Call SC Engineer and process ends Company Confidential 15

16. Premier’s Cutting Edge NOC Facility 2. Queue Stuck Alarms a. Try to release the queue i. If successful then send update to client via email ii. Failing to release the queue enables escalation to SC with heads up email 3. Unreachable / Down Servers Alarms a. Verify the connectivity by pinging to that server i. If successful reply comes then process ends there and we don’t do anything ii. In case of unsuccessful reply Issues Escalate to On Call SC Engineer and process ends 4. Smartcare Applications Alarms - Smartcare is a smartphone based interactive application. We got 2 types of alarms in this service i. Alarms in which only email is required to be sent to Smartcare development team whenever error occurs and the process ends there ii. Alarms which are more critical, requires email intimation to Application developers and take necessary actions like: a) Restarting the concerned service. If that resolve the issue then process ends there b) If restart doesn’t work then escalation to second level is required and the server needs to be rebooted and process ends there after successful resolution of the problem Company Confidential 16

17. Premier’s Cutting Edge NOC Facility 5. Errors related to Client’s Services a. Upon receiving we send notification to SC’s Clients (on their behalf) and if it stops generating then process ends there b. If error generation becomes frequent then send another notification to SC’s Clients and escalate on call the same to SC Engineers 6. Errors related to Client’s carriers 1. VXML Errors: i. Send initial notification to SC’s carriers on their behalf ii. If Issues resolves after the initial notification and we send the resolution notification and process ends there iii. If issue aggravates then we send another notification to SC’s carriers’ along with on Call Escalation to SC Engineers iv. When issues resolves we send the resolution notification to SC’s Carriers and the detail of the impact of production during issue stayed 2. Platform (VRU) Monitoring: i. Issues Escalate to On Call SC Engineer in case we don’t receive any call on the specific VRU for more than 60 minutes and process ends there ii. Carrier’s tools (Extranet) Monitoring Company Confidential 17

18. Premier’s Cutting Edge NOC Facility 5. Transfer Failure - These are the abnormal Hang up calls a. Upon receiving more than 250 in 90 mins we escalate to On Call SC Engineer and process ends there b. Bad Fetches are the calls which don’t come to SC, goes directly to Client i. If more than 50 generates in 15mins then On Call Escalation to SC Engineer and Process ends there 6. Network Alarms a. Link Utilization Alarms i. Wait for 15 minutes so that utilization gets normal and alarm clears itself ii. If clearance receives then process ends there iii. If clearance doesn’t receive then we send the prevailing utilization to SC via email and escalate the same to On Call SC Engr. Process ends there b. Link down Alarms i. Wait for 15 minutes so that utilization gets normal and alarm clear itself ii. If clearance receives the process ends there iii. If clearance doesn’t receive then we escalate the same to On Call SC Engr and process ends there Company Confidential 18

19. Premier’s Cutting Edge NOC Facility Applications: 1. Applications Alive Verification i. Place test calls on all the voice applications which are more than 65 in numbers twice in a day to check their End to End Connectivity ii. If found issue with any of the application, we send an email to SC and escalate the same via call as well. The process ends there 2. Applications Downtime Monitoring i. Upon seeing interruption / delay on any of the application, following process is adopted Company Confidential 19

20. Premier’s Cutting Edge NOC Facility Speech Cycle NOC Call flow Diagram Check applications after every 30 mins No Is there any delay on application? Yes Check if traffic is on DR / Backup site? Escalate the issue TO SC. Yes No Known Issue? Queue Stuck?. Place test calls. Try to release or escalate the issue. No Yes Yes No No Client aware… Send “Issue” notification to client by opening a ticket. No Yes Issue resolved in 30 mins? Escalate the issue. No Send Issue Resolved notification. Company Confidential 20

21. Premier’s Cutting Edge NOC Facility Analytical Services: 1. Call Volume Analysis Identifying the categories in which volume fluctuation is frequent. Highlighting the problematic categories like Technical Problems, Other Callers, Repeat Callers etc… Keeping a close eye on categories which are beneficial for Client. Ensuring that the volume stays good in those heads and should be good revenue generating. Also Analyze sudden abnormality occurs in overall Call Volume e.g. sudden drop and abrupt spike due to any unforeseen reason and report accordingly to SC and sometimes to SC’s Clients directly so that any abnormality can be logged and sorted out in time. 2. Network Health Analysis As mentioned above in the monitoring section that whenever issue starts with any of the network device, we get an alert for the same and process ends if the alert clears itself in 15 mins. If it doesn’t then we send update of them in email and escalate on call to SC as per procedure. Analysis part here is: Keep a close eye on the problem and send regular updates via email. When the alarm gets clear, we analyze the problems, occurred during the issue interval and update the SC accordingly via email so that necessary measures can be taken to avoid the same problem in future Second scenario is we send regular updates to SC if some of the device get vulnerable e.g. High Utilization of the Firewall which affects the connectivity when crosses the ultimate threshold. We send regular updates to SC so that they stay aware of the situation going on and take remedial measures accordingly Company Confidential 21

22. Premier’s Cutting Edge NOC Facility The finished product of all the above stated work is MTR Analysis which is something like below: Company Confidential 22

23. Premier’s Cutting Edge NOC Facility • Reporting: • Hourly Reports: • Call Volume Hourly Report • Provide stats of the volume in particular categories • Call Volume Web Reports after every 2 hours • Check web reports for all the applications, provides the last updated calls stats. This report is to check that whether any application is showing delay also the Web Reports tools is consistently updating and synched with other web tools. • Daily Reports: • Daily Call Volume & Deflection Report • Provide detail of the call volume and their deflected calls of all the applications during the preceding day • Daily Success Rate Report • The report is to keep a note of the Customer’s Account Success rate for all the clients • Daily Line Utilization Report • This is to identify the detail of the Line Utilization and the detail of the concurrent calls during each hour of the preceding day • Daily Technical Report • This report is to provide the detail of the calls with technical crashes • Weekly Reports: • Weekly Technical Problem Reports • This report is to provide the detail of the calls with technical problem during the previous. We compile this report from the Daily Technical Problems Report. • Weekly Callback Stuck Calls Reports • This report provides detail of the calls which fails to completely processed. We compile this report every week. • Monthly Reports: • Monthly Performance Numbers • This Report contains the complete detail of Call Volume of all the applications of particular, divided into categories. This is a successive report and gets updated every month by adding detail of coming month Company Confidential 23

24. Case Study: A leading Cable Company CRM – Real Time Account Updates • Customer account maintenance and updates • Customer account name/address changes and updates • Customer account rate code additions and deletions • Customer account equipment additions and deletions • Customer account billing and collection adjustments • Return mail activities, including updating addresses and names • Customer Pay-Per-View audits, updates, and deletions • Internal account maintenance and adjustments • In house credit maintenance • Non-pay disconnects • Cash reconciliation to ensure money deposited in bank account reconciles with payments posted in the billing system • Provide support for both voice and cable/satellite services Company Confidential

25. Case Study:Call Center Services: Overview • Premier BPO understands how important Customers are for your Business. • Our dedicated, career Call Center Agents build your Brand Impression through • Exceptional Customer Experience and Superior Response. • Premier BPO has designed Call Center solutions that help businesses keep pace with latest market trends and changing customer demands. We understand that, in this era of technology and innovation as well as fierce competition to achieve market share. exceptional customer care and engagement is indispensably vital for the growth and survival of businesses. • PREMIER BPOKNOWSTHE ART OF CUSTOMER/BRAND LOYALTY • AND HAVE DECADES OF SUPERIOR, PROVEN RESULTS TO PROVE IT. • Premier BPO’s well planned, optimally implemented, customized solutions empower our CLIENT’s to move well beyond mere traditional execution of customer service. We ensure implementation of innovative approaches built around your customer needs in order to deliver value-added services across all functions of customer relationship management. • Premier BPO's suite of Call Center Services includes, but are not limited to the following solutions: • Customer Care (see preceding slide) • Technical Support (see preceding slide) • Outbound Sales Support • Inbound Sales Support • Taking and Completing Orders • 24/7 Help Desk Services • Overflow Call Management • Web Chat • Web Collaboration • Web Abandonment Prevention (“Save the Sale”) • Lead Generation Company Confidential

26. Case Study:Call Center Services: Overview premier bpo has proven support for Leading Brands of various industries by focusing on Customer Experience, Engagement and Growth. With over 135+ years of proven, collective experience among our four member Leadership Team in Business Process Outsourcing, Customer Experience/Call Center Operations, Premier BPO has supported many leading brands with our customizable solutions, innovative strategies and support tools. We are proud to serve our Fortune 500, Inc. 500 and other Industry Leading Client’s in almost every business from Automotive, Construction, Transportation and Tele-Communication Logistics to Finance, Software, Foreign Exchange Market Support, Insurance and Healthcare to E-Commerce. the PROVEN OF provided by premier bpo drive PROCESS EFFICIENCY, SUPERIOR SERVICE and EXCELLENCE IN QUALITYwhile SUBSTANTIALLY reducing Operational CostS. Premier BPO’s suite of integrated Customer Experience/Call Center solutions and full complement of Back Office solutions leverage and optimize your business’ service delivery models with customer friendly practices and optimum excellence in quality to deliver the superior Client/Customer experience. Company Confidential

27. Case Study:Leading Software Company Started the pilot project with 6 FTEs providing 24X7 technical support. The project gradually ramped up to 11 FTEs Premier’s Tech Department maintained 93% quality which exceeded the target of 90% benchmark set by the CLIENT Based on excellent quality and exceeding the SLA targets the CLIENTadded 10 FTEs to provide sales functions The sales project was ramped up to 14 FTEs after 2 months Just like the technical support project Premier BPO exceeded the CLIENT’sexpectation by achieving 87% in quality while the benchmark was 80% We are currently handling Tier 1 (Front End Technician) & Tier 2 (Critical Issues Solution Provider) Support to the CLIENT All new hires for the project go through an extensive 3 months training program designed by the CLIENT All the KPIs and SLA requirements defined by the CLIENTare met and, in most instances were exceeded, by Premier BPO Company Confidential

28. Case Study:BitDefender • CLIENT’s operations were grown rapidly because the CLIENT wisely decided to outsource its English speaking Customer Service, American/ UK and Canadian Help Desk/ Call Center functions as a means of meeting staffing requirements that were difficult to achieve at their headquarters. • As the CLIENT’s's call center was based in Europe it was to serve US and Canadian customers during their day time because of the time zone difference as US and Canada day time is night time in Europe • Premier BPO proposed an outsourcing solution that assisted the CLIENTin overcoming its staffing challenges and meeting its growth and revenue expectations with minimum cost, improved quality and reduced turnover. • Premier BPO provided complete coverage, expanded services, increased customer satisfaction, decreased cost, lowered turnover & risk for Telephone and Chat Support for : • Technical Support • Customer Service • Sales Inquiries • HARD, QUANTIFIABLE BENEFITS • Staffing US daytime functions that are difficult to achieve in Europe was easily achieved • Fixed cost per hour for daily operations • Reduced cost for recruiting and training together with improved agent retention • Variable costs became predictable fixed costs Company Confidential 28

29. Case Study:BitDefender (Continued) “SOFT” BUT clEARly Quantifiable BENEFITS • Outsourcing functions of the Call Center Team empowered the CLIENTto continue to grow customer base and revenue without expanding facilities and infrastructure • Our solution freed up Management time for business improvement rather than facilities development, travel time between centers and other expenditure of time and capital which had previously been a financial and process drain for the CLIENT • Significantly improved the quality, education, loyalty and attendance of Agents and enhanced retention • Substantially reduced attrition • Increased quality of service levels to optimum levels of productivity and success • Created a disaster recovery and redundancy center as a redundant solution totally prepared for any emergency event Company Confidential 29

30. Premier BPO Global Connectivity Company Confidential 30

31. Process Flow (Example) Company Confidential 31

32. Premier SECURITY at all Centers of Excellence • Premier BPO fulfils allData Security Standards for PCI Attestation and Compliance • Accessing system through secured VPN insures CLIENTdata stays on thier Servers • All Agents must have Photo IDs in their possession at all times • Entrances are strictly secured with computer controlled badge scans for both entrance andexit • A finger print scanner is employed at the Center of Excellence site • Agents are strictly prohibited from duplicating any work product at their performance stations • All external devices such as USB, DVD and disk drives are strategically disabled • Access to the Internet is provided for business purposes only and the access to the internet will be logged and monitored. Personal access is strictlyprohibited • All paper is required to be shredded and no paper is ever allowed to be removed from or carried out of the operations room Company Confidential 32

33. Expect Exceptional Service AndExceptional Value Company Confidential