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chp21

chp21. Information Technology and E-Commerce. Information Technology. The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information. Data versus Information.

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chp21

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  1. chp21 Information Technology and E-Commerce

  2. Information Technology • The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information

  3. Data versus Information • Data- Raw, non-summarized , and unanalyzed facts and figures • Information- Data that have been converted into a meaningful and useful context for the receiver

  4. Information and ManagementChallenge • Effectively identify needed information • Access useful information

  5. Useful Information Characteristics Time Currency Time Period FedEx is one of the world's great success stories, the start-up that revolutionized the delivery of packages and information. Content Accuracy Relevance Completeness Conciseness Form Clarity Detail Presentation Source: Adapted from James A. O’Brien, Introduction To Information Systems, 8th ed. (Burr Ridge, Il:Irwin, 1997),pp284-285

  6. Information Systems Operations Information Systems  Transaction-processing systems  Process control systems  Office automation systems

  7. Information Systems Management Information Systems  Information-reporting systems  Decision support systems  Group decision support systems  Executive information systems

  8. Information Systems Other Organizational Support Systems  Expert systems  Geographic information systems  Enterprise resource-planning (ERP) systems

  9. Basic Elements ofManagement Information Systems Corporate and External Databases Decision Support Systems Executive Information Systems Operations Information Systems Management Information Systems Group Decision Support System Reporting Systems Source: Adapted from Ralph M. Stair and George W. Reynolds, Principles of Information Systems: A Managerial Approach, 4th ed. (Cambridge, Mass.: Course Technology, 1999), 391.

  10. Internet and E-Business • Internet, global collection of computer networks linked together • World Wide Web, a collection of central servers for accessing information

  11. E-Business Strategies In-House Internet Division Spin-Off Strategic Partnerships

  12. E-Business Information Management ERP, integrate and optimize all the various business processes across the entire firm

  13. Knowledge Management • Three Keys; • Data warehousing • Data mining • Knowledge management portals

  14. Information Technology Implications Improved employee effectiveness Increased efficiency Empowered employees Information overload Enhanced collaboration Organizational learning

  15. The Workplace & IT • Instant Messaging • Wireless Internet • Peer-to-Peer File Sharing

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