SUNY Empire State College

1. SUNY Empire State College ALL AREAS OF STUDY MEETING Saratoga Springs, New York November 14-16, 2007 “Visions of Citizenship: Orientations, Perspectives and Directions” Does Online Education Produce Global Citizens? Presenters: Val Chukhlomin, Oto Jones, Linzi Kemp, Nazik Roufaiel and Nataly Tcherepashenets

2. SUNY Empire State College Center for Distance Learning Does Online Education Produce Global Citizens? International e-learning: making use of culture shock Presenter: Val Chukhlomin, PhD Valeri.Chukhlomin@esc.edu

3. International e-learning: making use of culture shock “Local” Students Transition International education Study Abroad “Globalized” Students International E-Learning

4. International e-learning: making use of culture shock How “Global” Are They? Graduate Attributes: (“Global Skills”) English Communication Technology Communication Skills Professional knowledge/Skills International qualification Cross-Cultural Skills

5. International e-learning: making use of culture shock • Graduate Attributes: • English • Communication Technology • Communication Skills • Professional knowledge/Skills • International qualification • Cross-Cultural Skills • International e-learning offers • Classes in English • E-mail, Internet, comm. soft • Discussions, teamwork, • Academic Writing • Subject matter, research • Certificates, degrees • Cross-Cultural Skills?

6. International e-learning: making use of culture shock • Cross-Cultural Skills: • New Social Environment • New Physical Environment • New Technological Environment • New Language Environment • New Learning Environment • Immersion and Culture Shock • Acculturation • International e-learning • No • No • Partially • Partially • Yes (Barriers!) • No immersion. Some kind of shock. • Acculturation?

7. International e-learning: making use of culture shock What is Culture Shock? (Oberg, 1960) Experiencing a new culture is a sudden and sometimes unpleasant feeling causing persons to reevaluate both the new host and their own home culture.

8. International e-learning: making use of culture shock Indicators of Culture Shock (Oberg,1960) • Familiar cues about how the person is supposed to behave are missing, or the familiar cues now have a different meaning. • Values the person considered good, desirable, beautiful, and valuable are no longer respected by the hosts. • The disorientation of culture shock creates an emotional state of anxiety, depression, or hostility. • There is a dissatisfaction with the new ways and an idealization of "the way things were." • Recovery skills that used to work before no longer seem to work. • There is a sense that this culture shock discrepancy is permanent and will never go away.

9. International e-learning: making use of culture shock Models of Culture Shock (UKCOSA, 2007)

10. International e-learning: making use of culture shock Strategies to Deal with Culture Shock: • Experience it! • Study abroad: • Orientation at home • Support (travel, orientation at host institution) • Peers (same culture locals, advisors, clubs) • Foundation studies (academic skills, prerequisites) • Internships • Social events.

11. International e-learning: making use of culture shock Barriers for e-learning: • Pre-study: • lack of information, benefits not communicated • distrust • instructions not clear. • International e-learning: • No orientation at home • No support (“travel”, orientation at host institution) • No peers (same culture locals, advisors, clubs) • No foundation studies (academic skills, prerequisites) • No internships, summer residencies, exchange • No social events.

12. International e-learning: making use of culture shock Possible strategies to overcome barriers in the international online environment • Organized programs with foreign institutions • Website materials in key foreign languages. Visuals! • Student testimonials! • Bilingual orientation programs • For groups – co-teaching with local instructors. • For individuals – Educational Planning Workshop. • Introduction for local (American) instructors. • Support for international partner schools: • their courses in English, joint blended courses • networking.

13. International e-learning: making use of culture shock • Case Study: Tomsk Project (2006 – now) • Partners: TUSUR (Tomsk University of Radioelectronics • SUNY Empire State College CDL • Goal: Double Degree Program in • Marketing Technological Innovations

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17. International e-learning: making use of culture shock Tomsk Project • Phase 1: PREPARATION • (Nov 2006 – Oct 2007) • Phase 2: TRANSITION • (June 2007 – March 2008) • Phase 3: COMPLETION • (April 2008 - ?)

18. International e-learning: making use of culture shock Tomsk Project • Phase 1: PREPARATION • ( Nov 2006 – Oct 2007) • Site visits (November 2006, February 2007) • Agreement, program of studies (May 2007) • Funding (Government grant, October 2007) • Piloting (1 student, course in ANGEL, Spring 2007) • Registration, textbook • E-mail address • Discussions • Academic Writing • Grading.

19. International e-learning: making use of culture shock Tomsk Project • Phase 2: TRANSITION • (June 2007 – March 2008) • Bilingual Course Module Development (June – September 2007) • Student selection and registration (June - October 2007) • Russian instructor training (June -September 2007) • Orientation ( October 2007, 2 weeks in Tomsk) • American instructor training (none, e-mail) • Course Delivery (November 2007 – March 2008)

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23. International e-learning: making use of culture shock New Ideas • Bilingual promotional websites • Testimonials • Visuals, including video • Instructions in foreign languages • Orientation for international students • Educational Planning Workshop • Instructions for instructors • partner institution network.