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FELIPE LARRAIN A. CEO – AGUAS ANDINAS ISTANBUL – MARCH 2009

EFFICIENCY AND GOOD PRACTICES. IN SANTIAGO DE CHILE. FELIPE LARRAIN A. CEO – AGUAS ANDINAS ISTANBUL – MARCH 2009. I. CHILEAN WATER SANITATION SECTOR. II. AGUAS ANDINAS – DESCRIPTION. III. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS. IV. FINAL COMMENTS. CHILEAN WATER SANITATION SECTOR.

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FELIPE LARRAIN A. CEO – AGUAS ANDINAS ISTANBUL – MARCH 2009

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  1. EFFICIENCY AND GOOD PRACTICES IN SANTIAGO DE CHILE FELIPE LARRAIN A. CEO – AGUAS ANDINAS ISTANBUL – MARCH 2009

  2. I. CHILEAN WATER SANITATION SECTOR II. AGUAS ANDINAS – DESCRIPTION III. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS IV. FINAL COMMENTS

  3. CHILEAN WATER SANITATION SECTOR PRIVATIZATION PROCESS • Privatization process began in 1998 –until then all companies were State-owned • Today: 95.3% of customers are serviced by privatized companies • Two concession models: - Unlimited period - 30 years • Ownership of water rights and assets

  4. CHILEAN WATER SANITATION SECTOR REGULATORY FRAMEWORK Main Features: • Role of regulator separate from the service provider role • Clear and transparent rules -same for all operators • Government subsidies for low-income families • Low level of non-payment Regulatory framework –set forth by Law- has approved the stability and transparency of the system during its 20 years operation Total Privatizations 6 Concessions 8

  5. AGUAS ANDINAS, DESCRIPTION GRUPO AGUAS MARKET SHARE (2008) OWNERSHIP STRUCTURE 46% R.M. Santiago Aguas Andinas € 345 million Revenues Drinking Water Volume 53% 492 million m3 X y XIV Región Puerto Montt Essal 43% 1,828,328 customers Customers Aguas Andinas supplies over 6.2 million residents in Greater Santiago and rest of the country, with 100% drinking water coverage, 98% sewage and 74% waste water treatment

  6. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS • Efficient Management of Total Water Cycle • Adoption of state-of-the-art Technology • Continuous improvement of service to Our Customers • Major Investments in sewage treatment

  7. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS EFFICIENT MANAGEMENT OF THE TOTAL WATER CYCLE Return to the environment raw water Capture/Regulation drinking water Production waste water Purification World Class service at our facilities drinking water Distribution waste water Collection customer Service

  8. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS ADOPTION OF STATE-OF-THE-ART TECHNOLOGY • Technological Contribution by AGBAR • World Class tools and latest developments • Operations Control Centre • Adoption of SAP throughout Grupo Aguas • Geographic Information System • New Customer Service (CRM by Oracle) and Integrated Commercial Management Platform

  9. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS CONTINUOUS IMPROVEMENT OF SERVICE TO OUR CUSTOMERS • Drinking Water Service: • Continuity: 99.8% • Waste water Collection Service: • Continuity : 99.9% • Commercial Management: • Mean Claim Response Time: 0.5 days/claim • Regular community surveys • 18 Commercial Agencies: 700,000 queries per month • CallCentre: 125,000 calls per month

  10. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS CONTINUOUS IMPROVEMENT OF SERVICE TO OUR CUSTOMERS WHICH ARE THE MOST IMPORTANT BASIC HOUSEHOLD SERVICES? 1ST SPONTANEOUS MENTION WHICH OF THESE COMPANIES DO YOU CONSIDER THE BEST? Source: Estudio Imagen 2008

  11. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS Localities Existing Plants Future Plants Future Collector METROPOLITAN REGION WATER SANITATION PLAN Environmental Problem in 90s Decade Raw Sewage discharged to Natural Sources: Public Health problems. Impact on flora and fauna. Disruption of agriculture.

  12. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS METROPOLITAN REGION WATER SANITATION PLAN MAIN PLANTS: • El Trebal: • Operation start-up in October 2001 • € 115 million investment • Capacity 4.4 m3/s • La Farfana: • Operation start-up: September 20th 2003 • € 240 million investment • Capacity : 8.8 m3/s

  13. AGUAS ANDINAS – MANAGEMENT ACHIEVEMENTS METROPOLITAN REGION WATER SANITATION PLAN Treatment Outputs TREATED WATER irrigation and health WASTE WATER WASTE WATER TREATMENT PLANTS BIOSOLIDS nutrients soil recovery BIOGAS renewable energy

  14. FINAL COMMENTS CONCLUSIONS • Having a stable and transparent regulatory framework in Chile has reassured investors and created an atmosphere of trust and understanding with the regulator • In the water sanitation sector, Aguas Andinas is the leading company in Chile and a benchmark for Latin America • Total Water Cycle Management for over 6.2 million people leads to operational optimization and synergy • Agbar has played a fundamental role in the technological development and management of Aguas Andinas

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