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Knowledge Browser

Knowledge Browser. By Alex Wild . Knowledge Browser. Tool to make supporting clients easy Search QuickBooks & Quicken error messages Locate the answer to your problem immediately Quick FAQ’s Create Bookmarks. Knowledge Browser – Where and how?. Where? www.quicken.com.au How?

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Knowledge Browser

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  1. Knowledge Browser By Alex Wild

  2. Knowledge Browser • Tool to make supporting clients easy • Search QuickBooks & Quicken error messages • Locate the answer to your problem immediately • Quick FAQ’s • Create Bookmarks

  3. Knowledge Browser – Where and how? Where? www.quicken.com.au How? Use your Customer ID & Pin to log in

  4. Knowledge Browser – Quick FAQ’s • Compiled list of Frequently asked Questions by Accredited Consultants, PSG members and End Users alike • Full description of the problem, why it is happening and a solution

  5. Knowledge Browser - Bookmarking • Bookmarking helps you to locate the article again easily • Bookmarked articles can be located again from the Knowledge Browser home page

  6. Knowledge Browser – Searching • Search to locate a problem • Be specific – look at the error message, don’t type the whole thing, for example:

  7. Knowledge Browser – Other Options • You can e-mail the issue to the client directly, or to yourself • You can print the issue • You can check for related issues at the bottom of the overview page • You can leave a comment to assist the Reckon team to update articles as needed You comments are important, we will be monitoring these to help us improve the Knowledge Browser article or create a new one 

  8. Knowledge Browser • Lets have a look…

  9. Knowledge Browser • Any Questions?

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