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Javier Amantegui

SESSION 2 - QUESTION 12.1 PRACTICES AND REGULATOR REQUIREMENTS TO COLLECT AND COMPUTE RELIABILITY INDICES. Javier Amantegui. Billing discount must be applied to customer in case of non-fulfilment of individual quality. Measuring Systems must be able to be audited.

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Javier Amantegui

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  1. SESSION 2 - QUESTION 12.1PRACTICES AND REGULATOR REQUIREMENTS TO COLLECT AND COMPUTE RELIABILITY INDICES Javier Amantegui

  2. Billing discount must be applied to customer in case of non-fulfilment of individual quality. Measuring Systems must be able to be audited. QUALITY OF SUPPLY REGULATIONS IN SPAIN Zonal Individual

  3. Connectivity: To establish connectivity between each LV customer and distribution transformer for 9.2 million customer System: To calculate new indices and individual quality for each LV customer (paper 3.35) Procedures: To keep support documentation about Customer calls Automatic operations Manual events Notification of planned interruptions Interruptions caused by third parties A vey important effort: 4 years, 300 people involved and more than 1000 affected. QUALITY OF SUPPLY PROJECT AT IBERDROLA

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