MCCVLC – The New Initiative

1. MCCVLC – The New Initiative MCCVLC Advisory Council Meeting October 4, 2013

2. MCCVLC Mission Statement “To connect the teaching and student support capacity of participating Michigan community colleges so that learners and clients can access affordable, high-quality learning opportunities whenever and wherever desired.”

3. The MCCVLC Next Generation Task Force: The MCCVLC Next Generation Task Force Charge: • To determine the type and extent of currently provided services of the MCCVLC. • To investigate the need for improvement in current services and expansion of services. • To recommend the best methods for expanding and improving services of the MCCVLC. • Define outcomes that provide substantive value for students and member institutions.

4. The MCCVLC Next Generation Task Force: Assumptions revealed: • The current model is built for institutions and not for students – the process is very fragmented in the students’ mind, • Students view the MCCVLC as the last option to getting a course, • There is increased competition in the market place, • Data shows an unmet need, • Institutions are not incentivized to grow their online offerings, and • The name itself, Michigan Community College Virtual Learning Collaborative, is obscure and students do not know what it means.

5. On the horizon… MCCVLC Next Generation Task Force Outcomes • Quality – Student focused • Collaboration – Resource maximization strategy • Market Share – Shift from courses to credentials of value and address the unmet/untapped potential

6. On the horizon… New name – Michigan Colleges Online • Micollegesonline.org • Michigancollegesonline.org • Michigancollegesonline.com Funding for the Initiative: • $1.1 million from State budget • $100,000 from MCCA Reserves

7. On the horizon… Governance • MCCA Board of Directors • MCO Governing Board • MCO Advisory/Operating Committee • Stakeholder Groups • Chief Academic Officers • Business Officers • Student Services Administrators • Registrars/Enrollment Administrators • Librarians • Financial Aid Administrators

8. On the horizon… MCO Pilot Project Outcomes • Course Aggregator (MCO Course Extraction and Integration Tool) • Improved Infrastructure • Improved Analytics • Digital Credential Pathway Tool • Course/Object Repository • Collaborative Help Desk • Improved Financial Aid Process • Collaborative Early Alert System • Marketing • Improve ROI for Institutions • Human Resource Requirements • Certified Online Courses & Faculty • Rebranding • Improved Horizontal & Vertical Articulation • Professional Development

9. On the horizon… Stakeholder Input What we need from you – • Clarify the needs • Identify the requirements Your input will help us determine what we build, buy and/or partner with to accomplish the goals.

10. Can We Build a Better User Experience that influences Outcomes ? • Knowing how to navigate the various systems for enrolling in classes can be complex. • Is Knowing “What to do Next” a Barrier? Can we streamline processes for “the” core Activities ? • User Experience Integration (Mobile, Smart Tools, Collaboration) • SIS System Integration (Data Exchange and Analytics) • An Agile Systems that can change with Market demands (Mobile, Online Courses, etc.)

11. Strengthening Student Success Build Completeness Into each Level Answer What’s Next at Each Level

12. Source: Business Insider, Inc. February 27, 2013

14. Mobile Use Cases

15. Nexus of Converging Forces: Social, Mobile, Cloud and Information Source: Gartner (June 2012)

16. Design Considerations for Next-Gen System • Mobile First • HTML 5 Modern App • UX • Don’t Make Me Think • Integrated Experience • FLOW • Data Analytics • Collaborative – Social Tools • Assessment Tools • Organization Tools • Schedule • Dashboards • Contextual Tools

17. On the horizon… Course Aggregator – Software that will identify equivalent course sections that meet the requirements for multiple colleges and curricula, enable students to view real time course availability. The tool will integrate with the colleges’ registration system for course availability.

18. Course Aggregator • Review Legacy Interfaces • Real-Time Integration Widget • College Managed Course Inventory Control • Manages what “online courses” are shared with other colleges in Michigan • Manages what MCO courses students can selected within the registration process of their college SiS system • Online Course Request • Analytics • Selector Analytics Data Collector • Trend Student Activity • Dashboard

19. Legacy Course Finder

20. Legacy Degree Planner

21. Integration Within Existing Registration System

22. On the horizon… Improved Infrastructure – New robust registration system, that allows for automatic enrollments into desired courses through the MCO website.

23. On the horizon… Course & Program Analytics – Data warehouse that supports analytics to inform college strategic planning. Potential data reports could include enrollment requests/completions, top courses enrolled and website analytics.

24. New Course Finder Tool • Links to the Pathway to Credentials EDU Plan • Plan (Advisor Notes) • Calendar • Your Plan is the your filtering Tool to find Classes • Scheduled Viewer Populates with Selected courses • Integration with Major SIS Web Platforms

25. On the horizon… Digital Credential Pathway Tool - A career planning tool that enables a student to develop a personalized map for an academic path, skills path and experience path. Demo Link: http://mcopoc.elasticbeanstalk.com/student/overview

26. New Course Finder

27. Pathway to Credentials Selecting the Right Classes • Student Success should start with selecting the Right Career and Major...and continues with picking the right course for each term (time opportunity) Student Dashboard ? • We have Dashboard for Internal Stakeholders, why not a dashboard for students • Measure what you Expect • What gets measured gets attention

28. Can Specificity Improve Student Success? • What’s Next • Time Management • Prioritization • Schedule • A Better Understanding of Self (Awareness) • Learning Style Assessment • Activity Monitoring (Attendance, Grades, Instructor Nodes)

29. Student Dashboard Mobile View & Desktop View

30. The What’s Next DashboardWill this Move the Needle ? Can we build a system that answers “What’s Next” within the following contexts? • Selecting a Career (program / major) • Enroll in classes (Starting a Term) • Complete classwork • Starting the Next Term

31. On the horizon… Collaborative Early Alert System – A student relationship management system that supports the student engagement lifecycle. Develop a faculty dashboard that provides analytics and alerting tools to help shape student behavior.

32. On the horizon… Course & Object Repository – A Michigan-based learning object repository that supports instructional design processes through the discovery and integration of open-source content. Supports content scaffolding, peer discovery and collaboration and workspace sharing.

33. On the horizon… Collaborative Help Desk – A help desk that supports student inquiries by utilizing a shared service model. • Clarify core instructional supports needs. Is the adoption of Technology in HE shifting the support model? • Determine options for a service model • Costing Saving within an aggregated model • Helpdesk Ticketing System • Proxy Password reset solution • Common support repository for core systems • Metrics

34. Ronda Edwards Executive Director – MCCVLC redwards@mccvlc.org Randall Melton Chief Technology Officer rmelton@mcca.org