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The Outlook Help Desk System

The Outlook Help Desk System. A very quick introduction. Features. Integrated right into Microsoft Outlook Create a Help Desk request ticket from a button on the Outlook toolbar Help desk staff is automatically notified by e-mail

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The Outlook Help Desk System

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  1. The Outlook Help Desk System A very quick introduction

  2. Features • Integrated right into Microsoft Outlook • Create a Help Desk request ticket from a button on the Outlook toolbar • Help desk staff is automatically notified by e-mail • Tickets are Outlook Tasks created in the Outlook Public Folders

  3. The New Toolbar Button • Create a new help desk ticket

  4. 3 1 2 The Basics of Submitting a Ticket • Summary (mandatory) • Description (optional) • Send to Help Desk That’s it!

  5. 1 2 3 “Advanced” Features • High Priority • When needed • Submit a ticket on behalf of someone else.

  6. Improved Communication • Outlook Help Desk makes it very easy for your help desk staff to keep you updated.

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